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Doing Business With Metro

…er with a Metro Trains Melbourne contract. Terms & Conditions for Purchase Orders Purchase Order Alliance Special Conditions – LXRP (effective 29 April 2019) Purchase Order Alliance Special Conditions – RIA (effective 4 April 2019) Purchase Order Alliance Special Conditions – RSA (effective 4 April 2019) Purchase Order General Conditions (effective 4 April 2019) Policies & Procedures Procurement Standard Safety and Environmental Requirements for T…

Privacy Policy

…ite to Metro’s Privacy Officer via the details set out below Questions and complaints Metro is committed to providing its customers with a fair and responsible system for the handling and resolution of privacy related complaints. If you have any questions about this Policy or believe that we have at any time failed to keep one of our commitments to you to handle your Personal Information in the manner required by the Privacy Laws, then we ask that…

Virtual Station Tours

Reconciliation Action Plan

Supplier help & support

Trespassing increases as Metro records another month of record-high performance

Metro Performance

…nload a word doc of the Customer Charter. Your Question Answer Can I claim compensation? Compensation can be claimed by all holders of myki passes that are valid for 28 days or more Is my claim valid? Your myki must have been correctly used on train services for at least 10 days of that month How much will I be compensated? The value of a daily ticket (or other value as defined) will be uploaded onto your myki. The value loaded will reflect the sa…

Environment & Sustainability

Filming with Metro

…may be needed to allow approval of the permit. Filming that is deemed as ‘commercial’ and/or is determined to have high impact will incur a fee. Further information regarding fees is detailed in the table at the bottom of this page. Students, existing MTM stakeholders, community groups and local councils, in most cases, are exempt from these costs. The applicable fee will be determined and communicated to the applicant following review of the app…