How we care

Building a socially inclusive community

While Moving Melbourne is at the heart of our operations, “How we care” reflects our dedication to creating a sustainable, inclusive, and socially responsible railway experience.

At Metro, we understand that our role goes beyond moving people from A to B — it’s about fostering connections, supporting our people, passengers, and the Melbourne community. Our commitment to environmental and social initiatives, anchored by robust governance practices supports this belief.

We’re striving to create a network that is accessible for all, with passengers who feel confident, safe and supported in getting where they need to go. We invest in programs and partnerships that strengthen the Melbourne community and provide support to passengers who may face additional barriers to accessing our services.

Caring for the environment we operate in, and the land we operate on is important to us. We are committed to reducing our environmental footprint and protecting the environmental value of the land we operate on.