Contact Us | Metro Trains

Contact Us

Phone
1800 800 007 – 6am to midnight daily (all night on Fridays & Saturdays)

Postal address:
Metro Trains Melbourne
Customer Feedback
GPO Box 1880
MELBOURNE VIC 3001

Email
Customer feedback form

Public Transport Ombudsman

The Public Transport Ombudsman (PTO) is an independent office that investigates public transport complaints. The PTO provides fair, free and fast resolutions to public transport disputes and works with its members on systemic complaints to help improve the public transport system in Victoria.

The PTO handles complaints about public transport related issues such as:

  • Service delivery issues such as cancellations, reliability, punctuality and overcrowding
  • Myki and ticketing issues
  • The use of land and premises by operators, including issues such as noise and dust emanating from public transport construction sites
  • The condition and accessibility of public transport infrastructure and rolling stock. Examples include stations, station ramps, myki equipment, lifts,
    stairs, stops, train carriages, trams, buses, signs and passenger information notices
  • The conduct of staff, including Authorised Officers and complaint handling staff.

LODGING YOUR CASE WITH THE PUBLIC TRANSPORT OMBUDSMAN
Free Call: 1800 466 865
enquiries@ptovic.com.au
www.ptovic.com.au

Mail: PO Box 538 Collins Street West, Melbourne VIC 8007
National Relay Service: TTY users phone 1800 555 677 then ask for 1800 466 865
Interpreter Service: 131 450
Fax: 03 8623 2100

Community Education Sessions

Metro’s Community Education Program aims to connect with students and community members, encourage positive and safe behaviour around trains and tracks, and give everyone the confidence to travel safely on the network.

Delivered by a team of friendly and engaging facilitators, we offer a range of sessions, delivered free to primary and secondary students and community groups.

Find out more
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