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Support for Metro employees (COVID-19 Reporting, Employee and Technical Support)

Doing Business With Metro

…and the Australian Rail Industry. The program’s focus is designed to align all partner companies with the sustainable business practices we believe to be absolutely necessary for Metro to meet those commitments. We want to ensure that all our contractors, suppliers and service providers (On and Off Site) meet and maintain all requirements and conditions of our business relationship including, but not limited to, general business, safety, quality,…

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Real-time monitoring keeps Metro on track this summer

Metro Performance

…nload a word doc of the Customer Charter. Your Question Answer Can I claim compensation? Compensation can be claimed by all holders of myki passes that are valid for 28 days or more Is my claim valid? Your myki must have been correctly used on train services for at least 10 days of that month How much will I be compensated? The value of a daily ticket (or other value as defined) will be uploaded onto your myki. The value loaded will reflect the sa…

Virtual Station Tours

Privacy Policy

…Australian Information Commissioner (OAIC) By: Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749 If you are deaf, or have a hearing or speech impairment, contact OAIC through the National Relay Service: Teletypewriter (TTY) users phone 133 677 then ask for 1300 363 992. Speak and Listen users phone 1300 555 727 then ask for 1300…

Our Approach

Metro Academy

…Train Track Safety Awareness Industry Worker News & Updates Statements of Competency Competencies Bulletins Learner Documents Rail Industry Worker News & Updates A feature has been set up so contractors can register to be notified about news & updates from all rail operators. Click here to register for Rail Industry Worker news & updates. RIW 24/7 Support If you have an issue with the RIW APP or your require desktop support or in need of competen…

Reconciliation Action Plan