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Privacy Policy

…de us with the Personal Information of another person, we rely on you to inform that person and obtain their consent for the disclosure by you to us of their Personal Information. Unsolicited Personal Information Where unsolicited Personal Information is received by Metro, we will determine, within a reasonable period of time, whether or not we would be permitted to collect the information under the Privacy Laws. If it would not be permitted for M…

Support for Metro employees (COVID-19 Reporting, Employee and Technical Support)

Metro Academy

…r to The Platform, please click here to register. If you have used The Platform before, please click here to log on. Remember: Your username = your email address Your password = what you set when you first registered For Terms and Conditions, click here. Click here to download the Quick Reference guide specifically developed for Learners booking a Rail Safety Renewal Online Course. Click here to access The Platform – our online Learning Management…

Filming with Metro

…dvertising campaign, please contact MTM’s advertising contractor Ooh Media for information. See the Contact Us page for further details. Private photographers travelling through the station We get many requests from tourists, train enthusiasts, budding photographers and customers ‘passing through’ a station who may want to take photographs for their own personal use. We agree that this is acceptable, at the station’s discretion, as long as additio…

Station Activity and Access Requests

Our Approach

“It can be a job for life” – 40 years of rail for Andrew Anthony

Metro Performance

…esults 99.0% Delivery 90.8% Punctuality March 2017 Results Who is eligible for compensation? Click here to download a PDF of the Customer Compensation Code. Click here to download a word doc of the Customer Compensation Code. Alternatively, use the table below as a guide to claiming compensation. Click here to download a PDF of the Customer Charter. Click here to download a word doc of the Customer Charter. Your Question Answer Can I claim compens…

The Platform – Terms & Conditions

…Business & Training Support Lead and submitted to metroacademy@metrotrains.com.au for review. Where a request for more than one (1) course date is being made, an L4-LED-FOR-012 Application for Refund of Fees for each separate date must be completed. The outcome of the request will be advised in writing within 5 business days of the request being received. Refunds will be applied as per the following: Cancellations notified more the 5 business days…

Doing Business With Metro

…es listed below and then follow the link to fill in an online registration form. This information is collected in a database that our sourcing team refers to when seeking new suppliers. Please note: Registering your interest does not pre-qualify you as a Metro Trains Melbourne supplier or guarantee you will be contacted to supply Goods or Services to Metro Trains Melbourne. We undertake a comprehensive qualification process prior to awarding any s…