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Privacy Policy
…r related entities, to provide such direct marketing to you, please call 1800 800 007. Retention and Disposal of Information We only keep Personal Information in accordance with this Privacy Policy. We will destroy such information or de-identify that information once sufficient time has elapsed to be certain that the information will no longer be required for those purposes for which it may be used under this Policy. Sending Personal Information…
Support for Metro employees (COVID-19 Reporting, Employee and Technical Support)
Metro Academy
…uire desktop support or in need of competency validation, please contact 1300 101 682 or email info@riw.net.au. If you’re calling to log a fault please ensure you take note of the job number and email this to competencies@metrotrains.com.au so the Metro competency team can monitor the fault progress. RIW APP Instructions RIW APP Instructions Access to the RIW App must be selected by your primary employer on your RIW profile. Track Force Protection…
Filming with Metro
…d, peak hour restrictions will apply as below. Monday to Friday access: 10:00-15:30 and 20:00-24:00 Weekend access: generally any time of day (depending on location and other activity g.: special events or maintenance) Filming overnight With sufficient advance notice, it may be possible to film between the hours of 01:00-04:00 when stations are closed to the public, and if there are no planned works at the location you want to use. This does not a…
The Platform – Terms & Conditions
…ll incur the following charges: $20 per electronically issued credential $100 per hard copy printed credential Refund of fees Refund requests including the reasons for the refund are to be submitted in writing using this L4-LED-FOR-012 Application for Refund of Fees, addressed to the Business & Training Support Lead and submitted to metroacademy@metrotrains.com.au for review. Where a request for more than one (1) course date is being made, an L4-L…
Our Approach
Doing Business With Metro
…nability Policy Click here to download the Metro Environment & Sustainability Policy. Business Rules and Procedures Number Title Updated Version PRO-014 Safety and Environmental Requirements for Third Parties working on MTM Premises 10 Nov 2015 4.0 MAN-001 Business Rules for the Contracting Rail Safety Worker 13 Sep 2013 4.0 MAN-002 Signals Rail Safety Worker Competence 30 Aug 2013 2.0 MAN-003 Project Management Rail Safety Worker Competence 6 Nov…
Metro Performance
…his information here. Monthly Results Compensation Refunds 98.4% Delivery 90.0% Punctuality May 2018 Results 99.0% Delivery 93.2% Punctuality April 2018 Results 98.6% Delivery 91.2% Punctuality March 2018 Results 98.8% Delivery 91.8% Punctuality February 2018 Results 98.8% Delivery 92.3% Punctuality January 2018 Results 98.8% Delivery 91.6% Punctuality December 2017 Results 98.9% Delivery 92.6% Punctuality November 2017 Results 99.0% Delivery 92.6…
Station Activity and Access Requests
Employee Communications Library