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Virtual Station Tours

Reconciliation Action Plan

Support for Metro employees (COVID-19 Reporting, Employee and Technical Support)

Doing Business With Metro

…ability Policy. Business Rules and Procedures Number Title Updated Version PRO-014 Safety and Environmental Requirements for Third Parties working on MTM Premises 10 Nov 2015 4.0 MAN-001 Business Rules for the Contracting Rail Safety Worker 13 Sep 2013 4.0 MAN-002 Signals Rail Safety Worker Competence 30 Aug 2013 2.0 MAN-003 Project Management Rail Safety Worker Competence 6 Nov 2013 1.0 MAN-003 Appendix 4 Project Management Assessment Template 6…

Metro Performance

…nload a word doc of the Customer Charter. Your Question Answer Can I claim compensation? Compensation can be claimed by all holders of myki passes that are valid for 28 days or more Is my claim valid? Your myki must have been correctly used on train services for at least 10 days of that month How much will I be compensated? The value of a daily ticket (or other value as defined) will be uploaded onto your myki. The value loaded will reflect the sa…

Privacy Policy

…cy Officer via the details set out below Questions and complaints Metro is committed to providing its customers with a fair and responsible system for the handling and resolution of privacy related complaints. If you have any questions about this Policy or believe that we have at any time failed to keep one of our commitments to you to handle your Personal Information in the manner required by the Privacy Laws, then we ask that you contact us imme…

Environment & Sustainability

Metro Company Reports

Passenger Disruption Refunds

…in network between 3pm and 7pm will be reimbursed for the cost of their two-hour fare. Both myki money and myki pass passengers travelling on a full fare will be reimbursed $4.10 and concession travellers will receive $2.05. These refunds will be processed automatically over the next 30 days – passengers do not need to fill out an application form. I have a myki pass, will I receive a refund? Passengers with a myki pass can use the refunded myki b…