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Reconciliation Action Plan

Doing Business With Metro

…019) Purchase Order General Conditions (effective 4 April 2019) Policies & Procedures Procurement Standard Safety and Environmental Requirements for Third Parties Working on MTM Premises Visitors Control – Metropolitan Suburban Stations Metro Environment & Sustainability Policy Click here to download the Metro Environment & Sustainability Policy. Business Rules and Procedures Number Title Updated Version PRO-014 Safety and Environmental Requiremen…

Metro Performance

…nload a word doc of the Customer Charter. Your Question Answer Can I claim compensation? Compensation can be claimed by all holders of myki passes that are valid for 28 days or more Is my claim valid? Your myki must have been correctly used on train services for at least 10 days of that month How much will I be compensated? The value of a daily ticket (or other value as defined) will be uploaded onto your myki. The value loaded will reflect the sa…

Privacy Policy

…cy Officer via the details set out below Questions and complaints Metro is committed to providing its customers with a fair and responsible system for the handling and resolution of privacy related complaints. If you have any questions about this Policy or believe that we have at any time failed to keep one of our commitments to you to handle your Personal Information in the manner required by the Privacy Laws, then we ask that you contact us imme…

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