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Compensation and Refunds
…and submit a myki replacement form, available from the PTV website. Contact To apply for compensation or to find out if you’re eligible for a myki refund, reimbursement or replacement: Contact PTV on 1800 800 007 or via ptv.vic.gov.au Apply for a myki refund or reimbursement online Complete the Metro Trains Compensation Application Form Related documents Click here to download a PDF of the Customer Compensation Code. Click here to download a word…
Not all disability is visible: Metro Trains and the Hidden Disabilities Sunflower program
Government Advice & Resources
Simpler and clearer journey information on Metro’s Comeng trains
Watch: Drivers getting up to speed for new trains
Before Travelling
…ll modes of public transport at a date and time of your choosing. View step-by-step journey details, fare estimates and any planned disruptions that may impact your journey. Timetable information – Access full Metro trains timetables based on selected line. Station Accessibility Features – provides information on the accessibility features of all Metro stations. Apps Metro Notify Metro Notify provides service updates that can be personalised accor…
Operations
SMS Disruption Alerts
…6am – midnight and all night Friday & Saturday. Alternatively, you can lodge your feedback via the online form at metrotrains.com.au/customer-feedback/….
Existing suppliers
Bike Facilities
…r website, register, pay your deposit and your access card will be only days away. Leaving the car at home has never been easier or healthier. Click here to register at Parkiteer.com.au. (www.parkiteer.com.au) Metro also offers access to a limited number of individual bike lockers at Metro Premium Stations. …