Metro is an active participant in making transport accessible to all people. We make ongoing efforts to meet the access needs of all of our customers.
Travelling on Metro Trains Visual Story
Visual stories are used to prepare a person for, and increase the predictability of a new environment.
This helps bring familiarity to a process and to reduce anxiety and stress.
Planning your journey
Journey Planner can be found at ptv.vic.gov.au/journey. Timetable information is available at: ptv.vic.gov.au/timetables. If you have questions or need assistance to plan your journey please call 1800 800 007.
Stop Here is an app developed by Metro that makes travelling on our network easier and more accessible. Using location technology on smart phones, Stop Here sends push notifications via a tone or vibrations to let passengers know when they are approaching and arriving at their desired stations. For more information about Stop Here visit www.metrotrains.com.au/stop-here/
MetroNotify provides service updates that can be personalised according to your needs. It includes line, station and special event information as well as travel advice.
Personalised Journey Alerts – Get Metro trains disruptions direct to your phone through Twitter. Get a personalised Tweet when your journey has been affected by delays. Sign up is easy and personalised to the line, time and dates of your regular journeys.
Look for a Metro employee, visit ptv.vic.gov.au or call 1800 800 007. Further information about more specific accessibility needs and transport can be found at ptv.vic.gov.au/getting-around/accessible-transport/