Before travelling

Metro is an active participant in making transport accessible to all people. We make ongoing efforts to meet the access needs of all of our customers.

Travelling on Metro Trains Visual Story

Visual stories are used to prepare a person for, and increase the predictability of a new environment.
This helps bring familiarity to a process and to reduce anxiety and stress.

Visual story (PDF)
Download Visual story (Word)

Planning your journey

Journey Planner can be found at Timetable information is available at: If you have questions or need assistance to plan your journey please call 1800 800 007.


Images of smartphones with Stop Here Stop Here
Stop Here is an app developed by Metro that makes travelling on our network easier and more accessible. Using location technology on smart phones, Stop Here sends push notifications via a tone or vibrations to let passengers know when they are approaching and arriving at their desired stations. For more information about Stop Here visit
Images of smartphones with Metro Notify MetroNotify
MetroNotify provides service updates that can be personalised according to your needs. It includes line, station and special event information as well as travel advice.
Images of smartphones with Twitter logo Twitter
Personalised Journey Alerts – Get Metro trains disruptions direct to your phone through Twitter. Get a personalised Tweet when your journey has been affected by delays. Sign up is easy and personalised to the line, time and dates of your regular journeys.

More questions?

Look for a Metro employee, visit or call 1800 800 007. Further information about more specific accessibility needs and transport can be found at