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Not all disability is visible: Metro Trains and the Hidden Disabilities Sunflower program
Compensation and Refunds
…and submit a myki replacement form, available from the PTV website. Contact To apply for compensation or to find out if you’re eligible for a myki refund, reimbursement or replacement: Contact PTV on 1800 800 007 or via ptv.vic.gov.au Apply for a myki refund or reimbursement online Complete the Metro Trains Compensation Application Form Related documents Click here to download a PDF of the Customer Compensation Code. Click here to download a word…
Government Advice & Resources
Simpler and clearer journey information on Metro’s Comeng trains
Watch: Drivers getting up to speed for new trains
Before Travelling
…ial event information as well as travel advice and alerts. www.metrotrains.com.au/metronotify/ PTV Journey Planner Journey planning across the Victorian public transport network and myki top up. Save your favourite journeys for real time travel information. More information Mobility Aids When selecting a mobility aid it’s valuable to consider PTV’s specifications. In the event of disruptions, not all bus and coach services are accessible. If you…
Operations
Existing suppliers
SMS Disruption Alerts
…back via ptv.vic.gov.au or 1800 800 007 (6am – midnight and all night Friday & Saturday. Alternatively, you can lodge your feedback via the online form at metrotrains.com.au/customer-feedback/….
Bike Facilities
…r website, register, pay your deposit and your access card will be only days away. Leaving the car at home has never been easier or healthier. Click here to register at Parkiteer.com.au. (www.parkiteer.com.au) Metro also offers access to a limited number of individual bike lockers at Metro Premium Stations. …