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Not all disability is visible: Metro Trains and the Hidden Disabilities Sunflower program

Compensation and Refunds

…and submit a myki replacement form, available from the PTV website. Contact To apply for compensation or to find out if you’re eligible for a myki refund, reimbursement or replacement: Contact PTV on 1800 800 007 or via ptv.vic.gov.au Apply for a myki refund or reimbursement online Complete the Metro Trains Compensation Application Form Related documents Click here to download a PDF of the Customer Compensation Code. Click here to download a word…

Government Advice & Resources

Simpler and clearer journey information on Metro’s Comeng trains

Watch: Drivers getting up to speed for new trains

Before Travelling

…ial event information as well as travel advice and alerts. www.metrotrains.com.au/metronotify/   PTV Journey Planner Journey planning across the Victorian public transport network and myki top up. Save your favourite journeys for real time travel information. More information Mobility Aids When selecting a mobility aid it’s valuable to consider PTV’s specifications. In the event of disruptions, not all bus and coach services are accessible. If you…

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SMS Disruption Alerts

…back via ptv.vic.gov.au or 1800 800 007 (6am – midnight and all night Friday & Saturday. Alternatively, you can lodge your feedback via the online form at metrotrains.com.au/customer-feedback/….