Supplier Help and Support

• Procurement – Supplier Code of Conduct
• Procurement Standard
• Safety and Environment Requirements for Contractors and Third Parties
• Environmental and Sustainability Policy

All goods and services supplied to Metro are required to be supplied in accordance with our standard Purchase Order terms and conditions and procurement standard unless a separate overriding contract has been entered into with Metro

• Metro Trains: Purchase Order General Conditions (effective April 2024)
• Level Crossing Project: Purchase Order Special Conditions (effective 29 April 2019)
• Metro Tunnel Project: Rail Infrastructure Alliance Purchase Order Special Conditions (effective 4 April 2019)
• Metro Tunnel Project: Rail Systems Alliance Purchase Order Special Conditions (effective 4 April 2019)
• Permanent recruitment terms and conditions

• Metro Trains Melbourne Modern Slavery Statement 2022/2023
• Metro Trains Melbourne Modern Slavery Statement 2021/2022
• Metro Trains Melbourne Modern Slavery Statement 2020/2021
• Metro Trains Melbourne Modern Slavery Statement 2019/2020

• Accessing Metro Trains’ Locations
• Avetta Portal
• GS1 Implementation Guidelines
• Metro Environmental and Sustainability
• SAP Ariba Supplier portal
• Customised Support Materials for Metro Train Suppliers
• Ariba Network Supplier Training

For supplier complaints relating to a particular tender process or other perceived unfair procurement issues, please submit a detailed complaint to supplier.complaints@metrotrains.com.au

The written complaint must specify the facts which gave rise to the complaint and the date the supplier became aware of the issue. This complaint mailbox applies only to the pre-contract stage of procurement activities. Any complaints about the management of a contract should be made in accordance with the relevant provisions of the particular contract.

Visit our Governance page for details on how to make a report.