Dear Customers, please be advised that Metro will be implementing some changes to our Metro Site Access webpage. The changes form part of an improvement overhaul of our Third Party Projects & Access area, as well as introduction of a New Fee Structure. These changes are planned to be introduced in early 2023. If you have any questions please contact us MetroSiteAccess@metrotrains.com.au

What We Do
The Metro Site Access team will assist and work with you to facilitate third party access requests to Metro’s rail network.

Types of access requests that we can help with may include:

• Installation and removal of third party assets
• Maintenance and renewals works
• Inspections and surveys
• Community and Government Projects
• Building or construction activities near or next to railway land

Requesting Access
All access requests must be reviewed and approved by Metro prior to commencing access.

You can apply for access to Metro’s rail network by submitting an application via our portal:

CLICK HERE FOR APPLICATION PORTAL

Enquiries

For all third party access enquires or to contact our team please send an email to MetroSiteAccess@metrotrains.com.au 

Please Note that that the Site Access Application form and Metro Site Access email address are for Site Access related matters only.
If however you would like to provide feedback to Metro about any other matter, please refer to the Customer Feedback & Travel Information webpage or call 1800 800 007.