Who we are

Metro moves you around Melbourne

As the city’s metropolitan rail service, Metro operates 226 six carriage trains across 998 kilometres of track, transporting 450,000 customers each day. We aim to encourage the Melbourne community’s vibrant and ever evolving lifestyles, by providing a seamless transport solution to keep individuals connected.

With 15 lines, 222 stations and services seven days a week, Metro can take you wherever you’re headed across the city, whenever you want to go.

Customer Charter

The Customer Charter outlines Metro’s commitments to passengers and the standards we are held accountable by the Department Of Economics, Development, Jobs, Transport and Resources (DEDJTR) and Public Transport Victoria (PTV).  It contains all you will need to know on how to plan your journey, through to the ways you can get in touch with us.

Click here to download a PDF of the Customer Charter.
Click here to download a word doc of the Customer Charter.

Our Shareholders

Metro, or Metro Trains Melbourne, is a consortium of rail and construction businesses, all of which have unrivalled credentials. The Metro team draws on the strengths and experience of three leading rail industry organisations: Hong Kong’s MTR Corporation, Australia’s John Holland Group and UGL Rail, a division of United Group Limited.

These shareholders have a long and successful history of working together, bringing their expertise to both local and international rail industry projects. These include the operation of entire rail systems; the successful delivery of long term service supply agreements covering rolling stock supply, maintenance and refurbishment; rail infrastructure maintenance and renewals and the delivery of major capital works programs.

Metro is strongly committed to providing the Melbourne community, and its visitors, with a comfortable, safe and reliable train network as part of an interconnected public transport service, striving to rival the world’s best.

MTR Corporation

MTR Corporation aspires to be a leading multinational company with a vision to connect and grow communities with caring service.

The Corporation was established in 1975 with a mission to construct and operate an urban metro system for Hong Kong.  In June 2000 it was re-established as the MTR Corporation Limited and in October 2000 was listed on the Stock Exchange of Hong Kong.  On 2 December 2007 the operations of the Government-owned rail operator, the Kowloon-Canton Railway Corporation, were merged into the MTR, heralding a new era in Hong Kong railway development.

The merged rail network comprises nine commuter railway lines, a Light Rail network and a high-speed Airport Express link. With an average weekday patronage of nearly 5.4 million passengers in Hong Kong, MTR is regarded as one of the world’s leading railway operators for safety, reliability, customer service and cost efficiency.

The Corporation is involved in a wide range of business activities in Hong Kong in addition to its railway operations. These include the development of residential and commercial property projects, property management, shopping malls leasing and management, advertising media and telecommunication services in trains and stations.

Today, from its starting base in Hong Kong, the Corporation has expanded into the Mainland of China and taken on a range of railway-related projects and operations internationally. In the Mainland of China, the Corporation has been involved in the construction of and now operates Beijing Metro Line 4 and Line 14, Shenzhen Metro Line 4 (Longhua Line) and Hangzhou Metro Line 1. The Corporation also operates and manages London Overground in the United Kingdom, Melbourne Metro in Australia, Stockholm Metro and intercity service between Stockholm and Gothenburg in Sweden. The Corporation was awarded the Crossrail Train Operating Concession in the United Kingdom in July 2014, and in September 2014 the Northwest Rapid Transit Consortium, of which the Corporation is a shareholder, was awarded the Operations, Trains and Systems public-private partnership contract for the North West Rail Link project in Sydney.

The Corporation also offers worldwide railway consultancy and contracting services. Clients served include metro companies, government authorities and rail system suppliers in the Mainland of China, India, Australia, the Middle East and Southeast Asia.

MTR is a 60% shareholder of Metro. For more information about MTR Corporation, please click here.

MTR Logo

John Holland

John Holland operates Australia’s largest privately owned rail maintenance and construction plant and equipment fleet. With expertise in design, construction and maintenance of track and installation and maintenance of both overhead traction and signalling systems, John Holland has successfully delivered projects around Australia, as well as carrying out major works on Melbourne’s existing rail network.

John Holland currently employs over 5,000 people on more than 150 projects.

John Holland is a 20% shareholder of Metro. For more information about John Holland, please click here.

UGL Rail

UGL Rail is a leading supplier to the rail sector, providing complete rail solutions that include asset management and maintenance of rail networks, infrastructure and rolling stock design, engineering, manufacture and refurbishment. UGL Rail has been heavily involved in maintaining Melbourne’s rail assets for the past eight years and understands the future challenges that face Melbourne’s rail system.

UGL Rail operates in more than 37 locations and employs more than 3,100 people. United Group Limited is listed on the Australian Stock Exchange and has annual revenues in excess of $4.7 billion.

UGL Rail is a 20% shareholder of Metro. For more information about UGL Rail, please click here.

UGL Logo

Back to top