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Our Approach
Passengers with specific needs
…ol signifies our commitment to provide accessible services for people with communication difficulty. Communication tools have been developed to help passengers and staff communicate about travelling on Metro. You can download and print tools by clicking the links below. These communication tools are copyright material and must not be used or replicated for commercial purposes unless expressly agreed to by Metro. Picture board, Spelling board and n…
Services extended on the Altona Loop
…From 30 January 2017, five services will be extended through the Altona Loop direct to Flinders Street Station. Operating between 9am to 11am, the weekday return services will stop at all stations between Laverton and Flinders Street. The new timetable for Altona Loop services will be available on the PTV website from early January 2017. For further information please call 1800 800 007….
Substation Contemporary Art Prize
…ponsor of the Substation Contemporary Art Prize The Substation is a not-for-profit community-based arts organisation in the inner west of Melbourne, located a short walk from Newport Station. The Substation aims to present a unique brand of programming that seamlessly brings together innovative community-based projects, as well as the best of national and international contemporary artists. The Substation Contemporary Art Prize encourages and reco…
International Women’s Day 2018
…p our business to employing and engaging with people from all parts of the community. This includes people from different ages, cultural backgrounds, locations and of course, genders. We are proud that there are more women working at Metro than ever before. When we took over running network in November 2010, 14% of our workforce was female. That’s about 478 women. This has grown to about 23% or 820 more roles filled by women. Metro is committed to…
Chinese New Year 2017
…es and activities designed to encourage people from diverse backgrounds to come together and celebrate. Take the train to the city and experience a wide range of celebrations over 17 days from Jan 27 – Feb 12. Citywide festivities will take place at Queensbridge Square, Queen Victoria Market, Chinatown, the Chinese Museum, Melbourne Zoo, Eureka Skydeck, Southgate, Docklands and DFO South Wharf. Check out the details at http://www.cnymelbourne.com….
Delivering A Stronger And Safer Rail Bridge For Years To Come
Social Media Policy
…. We do encourage comments, and to enter into conversations with us. We welcome comments, be they positive or negative. We don’t use social media to respond individually to all messages. Our customer feedback team is the appropriate area if you have a particular issue to report. Here We have no problem with passengers venting frustration on Twitter, but we do draw the line at abusive language or conduct. Metro will moderate content that is aggress…
Following the train of thought on Rail R U OK? Day
Show Competition Terms & Conditions 2016
…al Melbourne Show. Only one entry per person will be allowed. Entry to the competition: a. is made via email to digital@metrotrains.com.au; and b. will close at 12pm on Monday 19 September 2016; and c. full name and contact number must be supplied in order for entry to be valid. Winners will be notified by reply email. Tickets are to be picked up by winners at Info Central Flinders Street Station from Tuesday 20 September with proof of identity. E…