COVID-19: Supporting Our People | Metro Trains

COVID-19: Supporting Our People

Our priority continues to be ensuring the safety of our people and our passengers, and to keep Melbourne moving.

On this webpage you will find relevant information including:

  • Government advice and resources
  • Employee support such as IT support, health & well-being resources, leave entitlements etc.
  • Metro planning for the recovery phase


From 11.59pm on Wednesday 5 August, all colleagues who need to leave the home to work, will be required to carry a permit. Those colleagues who can work from home, should work from home. This permit can also be used by colleagues for childcare purposes, if you have no other option at home.

How do I get a permit?

Your pre-populated permit is loaded into MetroMe. To access your permit:

  • Click on this link to be directed to MetroMe.
  • Enter your company ID: metrotrain
  • Enter your standard username e.g. firstname.lastname followed by your standard password
  • Enter your work email address, followed by your standard password.
  • Follow the steps in the Quick Reference Guide accessible here to find a copy of your permit.

Once you have downloaded your worker permit, you will need to sign the PDF– electronically is suitable – and email it to your immediate line manager.

You will also need to print and carry a copy with you at all times, along with photo identification. We encourage you to keep the electronic version on your work phone as a record – a photo or email attachment is suitable.

If you have trouble accessing MetroMe or a printed copy, please reach out to your manager.

Important: You are allowed to travel into a Metro worksite to pick-up your permit, however you should be carrying your Metro ID card, essential workers letter and another form of ID with you at all times.

More information

Please refer to the Q&As below for more specific information. The Department of Justice website also has more information.


Thank you

We appreciate that this is a big undertaking for our entire workforce – those who need the permits, and also those working behind the scenes to administer them. Please have patience and support each other as we work though this together.


Thank you – keeping Melbourne moving

Thank you for your ongoing commitment to our values: Caring, Dependable, Making a Difference, Zero Harm and One Team.


Government Advice & Resources (Click Here)

Ongoing support for Metro employees (wellness, IT help, leave, etc.) (click here)

Your Questions (click here)

Moving Forward(click here)

Employee communications Library (click here)

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