Customers eligible for the free daily ticket for the equivalent zones:
Thank you for your compensation claim based on network-wide performance in January 2020.
Metro is committed to delivering the best service possible, with compensation provided to eligible passengers if monthly target levels of 98% reliability or 90% punctuality are not achieved.
In January, we failed to meet our reliability target – delivering 97.98% of scheduled services. The punctuality result of 91% was just below target, and we apologise for any inconvenience you may have experienced as a result of this.
Compensation claims are required to meet the following eligibility criteria, as outlined on metrotrains.com.au:
Your application under Metro’s Customer Compensation Code has not been approved as your claim does not meet one or more of the above eligibility criteria.
Monthly service delivery and punctuality figures can be viewed online at metrotrains.com.au.
If you require further information please contact our PTV call centre on 1800 800 007 6am to midnight daily (all night on Fridays & Saturdays).
We again apologise for any inconvenience and thank you for travelling with Metro.
General Manager, Passenger
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