Customers eligible for the free daily ticket for the equivalent zones:
Metro has entered into a partnership agreement with the Victorian Government which emphasises the importance of delivering services in line with the timetable.
To underline Metro’s commitment to deliver the best service possible, compensation is provided to eligible passengers if target levels of 90% punctuality or 98% reliability are not achieved.
As per the published “Customer Compensation Code”, claims are required to meet the following eligibility criteria:
Your application under Metro’s Customer Compensation Code for the month of March 2019, has not been approved as your myki pass does not meet one or more of the above requirements.
Please contact our Customer Feedback line if you require further information.
1800 800 007
Open 6am – midnight daily (all night Friday and Saturday)
TTY (03) 9619 2727
The details below must reflect the applicant applying for compensation
(only available to student half-yearly and yearly passes and annual pass holders)
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