The app allows you to personalise Metro’s live service updates to receive the information you want at the times that you need it.

Some of the features include:

*Please note that the next four timetabled departures will only be provided when line status is listed as good service.

If you are travelling from a station that has multiple lines running though it make sure to select all relevant lines to ensure you get all the timetabled services running through your station.

The push notifications are defined by the following travel categories which advise on the best action for you to take:

 Good Service – trains are running on time to five minutes.

 Minor delays – journey time may be increased with trains delayed by between five and 15 minutes; however stay with your planned travel.

 Major delays – significantly longer journey time expected with trains delayed by over 15 minutes. Consider alternative transport while we work to fix the problem.

 Suspended – a section of the line has been suspended due to an unplanned disruption. Replacement buses will be used where possible, but alternative modes of transport should also be considered.

 Travel alert – there will be special instructions or information for your line.

 Cancellation alert – special instructions or information exists for this line for a cancelled train.

 Works Alert – planned improvement works that are occurring within the next 24 hours that will alter scheduled services.

Each alert (except good service) will include information explaining the change to service.  Rolling updates will be provided as an incident unfolds and will arrive in your pocket via a push notification.

 

For all other travel information such as journey planning, timetables and ticketing, the following will assist you:

Metro

metrotrains.com.au

Public Transport Victoria

ptv.vic.gov.au

Myki

myki.com.au