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Passengers with specific needs

…e station on approach and also advise customers of the connecting services at that station. Travelling with Assistance Animals All public transport services throughout Victoria provide free travel for Guide or Seeing Eye dogs, Guide or Seeing Eye dogs in training, hearing dogs or animals identified by an Assistance Animal Pass. To encourage passengers travelling with an Assistance Animal on board our services, Metro has introduced five new Assista…

Substation Contemporary Art Prize

…present a unique brand of programming that seamlessly brings together innovative community-based projects, as well as the best of national and international contemporary artists. The Substation Contemporary Art Prize encourages and recognises innovation in contemporary art practice. The prize is a non–acquisitive $10,000 cash award for Australian resident artists, proudly sponsored by Metro. The show represents a major survey of the current spectr…

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Vegetation & Biodiversity

Enterprise Agreement 2019

Enterprise Agreement 2019 > About Enterprise Bargaining > Latest COO communication > EA Rail Operations > EA Infrastructure > EA Rolling Stock > Frequently asked questions > Resources > Getting in touch Frequently Asked Questions These FAQs are updated regularly with responses to commonly asked questions you and your peers have submitted. You can submit your questions by emailing enterpriseagreement@metrotrains.com.au. We have grouped the questio…

Take the pledge this Rail Safety Week

…ssing, and look both ways for passing trains; Stand behind the yellow line at stations at all times and; For motorists approaching a crossing with boom gates, only drive across when the traffic is clear ahead. You can make your own #RailSAFE pledge here: https://tracksafefoundation.com.au/railsafe-pledge In July, 398 trains were delayed due to trespassing, which is 78 less than the previous month. These are encouraging signs, but this unacceptable…

Metro Academy Course Offerings

…nt with a Metro Trains Melbourne (MTM) approved Registered Training Organisation. Competencies must be renewed with Metro Academy to enable people to safely work in the MTM Network Accredited Training* Course name Statement of attainment issued Competency accepted by: Frequency offered Course cost (GST does not apply) Construction Induction (White Card) CPCCWHS1001 Prepare to work safely in the construction industry N/A Last Friday of the month $3…

International Women’s Day 2018

…our Melbourne passengers. We are running the following activities to celebrate International Women’s Day: Promoting International Women’s Day to passengers by displaying posters at premium stations, showing messages of support on digital screens in the city loop and making train announcements. Holding a panel discussion featuring Dr. Collette Burke, the Victorian Government’s Chief Engineer and staff from across the business in a range of jobs to…

Metro Trains is gearing up for the AFL finals series

…g the ground from Gates 1, 2, 6 and 7 you can use Jolimont station or walk across the footbridges and access Richmond station from the Olympic Boulevard side. If you’re leaving from Gates 3, 4 and 5 you can use Jolimont Station or access Richmond Station at the Brunton Avenue or Stewart Street entrances. For all your travel information download metroNotify or visit metrotrains.com.au You can also contact Public Transport Victoria (PTV) on 1800 800…

Social Media Policy

…. We do encourage comments, and to enter into conversations with us. We welcome comments, be they positive or negative. We don’t use social media to respond individually to all messages. Our customer feedback team is the appropriate area if you have a particular issue to report. Here We have no problem with passengers venting frustration on Twitter, but we do draw the line at abusive language or conduct. Metro will moderate content that is aggress…