Our Approach | Metro Trains

Our Approach

Strong community cohesion, inclusion and wellbeing and a safe and reliable rail network are mutually supportive. Through our strategic community partnerships, we aim to support rail safety, mental health and wellbeing, and social inclusion, including homelessness. We focus on our most vulnerable community members.

Reach Foundation
Reach is a for-purpose youth led organisation, supporting young people to develop social and emotional wellbeing so they can get the most out of life. Reach’s vision is generations of confident, self-aware and passionate young people shaping the world. Metro have co-designed ‘Havoc’ with Reach, a program designed to support disengaged and at-risk youth to be their best selves. For more information click here.

The Fitzroy Stars
The Fitzroy Stars Football and Netball Club has been an important part of Melbourne’s Aboriginal community for over 30 years. Not only providing sporting opportunities at its Thornbury grounds, the Club also supports the community outside of sport, encouraging everyone to thrive and succeed. Metro is proud to be a Major Partner of The Stars, with a commitment to exploring employment and educational opportunities at Metro. For more information click here.

Lifeline
Lifeline is a non-profit organisation that provides free, 24-hour Telephone Crisis Support service in Australia. Volunteer Crisis Supporters provide suicide prevention services, mental health support and emotional assistance. Metro supports Lifeline through fundraising campaigns. For more information click here.

Melbourne City Mission
Melbourne City Mission (MCM) focus on creating new opportunities for children, young people and adults experiencing disadvantage, including homelessness. MCM empower and support people to develop their own path away from disadvantage, towards living their best life. Metro supports MCM through fundraising campaigns. For more information click here.

TrackSAFE Foundation
Metro supports the TrackSAFE Foundation, which actively seeks to reduce near collisions, injuries and fatalities on the rail network resulting from suicide and reckless behaviour. Metro actively supports TrackSAFE’s safety awareness campaigns for schools and the public, including Rail Safety Week. For more information click here.

Rail Awareness & Safety Education
Metro provides rail safety education for schools and communities across greater metropolitan Melbourne. Sessions help to build the skills and awareness of students and vulnerable community members to stay safe around trains, tracks and stations and to travel safely. For more information click here.

Traveller’s Aid
Metro provides rent-free space to Travellers Aid, a non-profit group that helps mobility disability customers at Flinders Street and Southern Cross. Travellers Aid seeks to make public transport possible for all people by offering a range of services including free personal care for those with a disability, travel companions for medical appointments and low cost mobility equipment hire. For more information click here.

Giving Back
Supporting the community involvement of our people and giving back to the community

Community involvement provides a sense of belonging and social connectedness. Metro cares about the wellbeing of our people and harnessing our individual and collective power to make a difference.

Fundraising
Our employees fundraise to support mental health, suicide prevention, homelessness and vulnerable communities. Our key fundraising partners are Melbourne City Mission and Lifeline.

Metro Cares Community Grants
Our Metro Cares Community Grants program empowers our people to support the local community activities and causes that matter most to them. Each year Metro awards 60 small grants to grassroots community organisations and charities. Metro employees can apply for a grant on behalf of their community organisations in February and August each year. These grants are not open to the public.

Lively Stations
Bringing our stations to life and enhancing passenger experience

Stations are places where people of all ages and backgrounds gather and interact. At Metro, we want that interaction to be safe, supportive and inclusive. Our Lively Stations program aims to foster positive relationships between the station, the passengers and the local community.

Stationeers
Railway stations are often the gateway to a community and a clean and attractive station creates a sense of community pride. It is also less likely to invite litter or vandalism. Metro partners with Keep Victoria Beautiful, Transport for Victoria, VicTrack and V/Line to support the Stationeers program, which aims to improve the safety, look and feel of railway stations across Victoria by supporting community volunteers to beautify station garden landscapes. For more information visit Keep Victoria Beautiful.

Community Activations
Where possible we support community arts, cultural celebrations and charitable collections at stations across our network. For more information click here.

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