Social Media Policy
Metro is committed to ensuring the appropriate use of social media in and outside the workplace to protect our employee’s wellbeing and Metro’s reputation. To ensure this, employees, contractors and the public should understand and follow our social media guidelines. We don’t respond to individual comments or direct messages on our social media accounts. If you have an issue to report, please contact our customer feedback team. We welcome all comments, positive or negative. However, Metro does not tolerate abusive language or conduct on our social media pages. Metro will moderate content that is aggressive, threatening, defamatory, offensive or considered spam. Any comment that falls into the categories above will be removed and the user may be blocked from our page.
Follow Metro’s X handle @metrotrains to find out the latest travel information on our network. We use X to communicate disruption information and details about events and issues that are happening on our railway network.
We don’t use social media to respond individually to all messages. If you have an issue to report, please contact our customer feedback team.
We welcome all comments, positive or negative. However, Metro does not tolerate abusive language or conduct on our X handle. Metro will moderate content that is aggressive, threatening, defamatory, offensive or considered spam. Any comment that falls into the categories above will be removed and the X user may be blocked from our page.
Our X page is run entirely at the discretion of Metro and we accept no responsibility where disruption information is not able to be provided via this channel.
Follow Metro Trains Melbourne on Facebook to stay up to date on the great work our team and passengers are doing around our train network.
Metro does not tolerate abusive language or conduct on the Metro Trains Melbourne Facebook page. Metro will moderate content that is aggressive, threatening, defamatory, offensive or considered spam. Any comment that falls into the categories above will be removed and the X user may be blocked from our page.
Facebook is not used to communicate disruption information. Our Direct Message functionality on Facebook is not monitored. Facebook is a third-party service provider used by Metro to communicate with the public. Facebook account holders are bound by Facebook’s Terms of Service