Accessibility and inclusion
Making public transport accessible to all
We want a network that is easy to use, where all our passengers feel confident and respected. We want to exceed our minimum obligations and build a service that is inclusive and provides independence to our passengers.
Metro’s Accessibility Action Plan (AAP) sets out our accessibility and inclusion vision for the network and our workplace. It explains what actions we will take to reach our accessibility goals.
The AAP focuses on four priority areas for improving the experiences of our passengers and employees, and outlines actions that will help us meet these priorities.
Alternative formats
Our AAP is available as a PDF file and in Word format.
Metro is a gold level member of the Australian Disability Network. Australian Disability Network focuses on the inclusion of people with disability and building a disability confident Australia through its member network. We utilise the organisation’s expertise to help us meet our accessibility and inclusion goals.
The ARG brings together people with accessibility needs, to help Metro identify priorities and advocate for meaningful change on Melbourne’s rail network.
We are seeking applications to join our Accessibility Reference Group (ARG).
Please share this with people you know who might be interested in joining Metro’s Accessibility Reference Group.
Who we are looking for
Applications are welcomed from passengers who:
- have a disability and/or accessibility needs;
- are the carer of a person with disability; and/or
- can show knowledge of issues relating to accessibility through personal, professional or volunteer experience.
- Members who reflect our diverse community, applications are especially encouraged from young adults, First Peoples, people from culturally diverse backgrounds, LGBTIQ+ community members, and people with invisible disabilities.
What being an ARG member involves
As a member, you will:
- Be a member for two years.
- Prepare for and participate in meetings.
- Respond to requests for inputs to initiatives, projects and consultations relating to accessibility.
- Identify current and emerging accessibility issues.
- Provide advice on possible solutions to accessibility barriers.
- Use insights from the broader community to inform their feedback.
About the meetings
- Metro will hold ARG meetings at least four times a year. Unless otherwise agreed, members are required to attend at least 75 per cent of meetings.
- Meetings will be held in person at Metro’s CBD office, and an online and phone option will also be available.
- Meetings will generally be between one and two hours long.
What ARG members will receive
ARG members will receive:
- A payment for participation in each meeting.
- Opportunities to influence projects and improvements across the rail network.
- Experience working in a structured advisory group.
- Connection with other advocates and transport operators.
Closing date
Applications close 5pm Friday 20 March 2026.
For more information, please read the ARG terms of reference.
How to apply
Complete the online application form here.
Or download and complete the application document and send either by email or post to the address below.
- Email completed application to Customer.accessibility@metrotrains.com.au
- Post the application to:
Attention: Network Inclusion Team
Metro Trains Melbourne
Level 16, 700 Collins Street
Docklands, VIC 3008
If you would like to submit your application via phone or need any other assistance with your application, please call 1800 800 007 and provide your contact details. Metro will then contact you to assist.
In June 2022, the Australian Human Rights Commission (AHRC) granted temporary exemptions to certain members of the Australasian Railway Association in relation to various provisions of the Disability Standards for Accessible Public Transport 2002 (Cth) and the Disability (Access to Premises – Buildings) Standards 2010 (Cth). Read our response to the reporting requirements: 2025, 2024 and 2023.
To support passengers who are deaf and hard of hearing, 
Metro is partnering with Convo Australia to pilot an on-demand Auslan interpreter service.
The pilot will run for 6 months during 2026, at Flinders Street, Southern Cross and Prahran stations.
At selected stations, staff or passengers will scan a QR code to instantly connect with an Auslan interpreter.
The QR codes will be installed at customer service counters, platform information help points, and at Travellers Aid facilities at Flinders Street and Southern Cross stations.
Right: Example of the QR code signage to connect to an on-demand interpreter.