Who we are
Metro moves you around Melbourne
As the city’s metropolitan rail service, Metro operates 203 six carriage trains across 830 kilometres of track, transporting 415,000 customers each day. We aim to encourage the Melbourne community’s vibrant and ever evolving lifestyles, by providing a seamless transport solution to keep individuals connected.
With 15 lines, 218 stations and services seven days a week, Metro can take you wherever you’re headed across the city, whenever you want to go.
The Metro Customer Charter is currently being revised. This new version will be available to view on the website soon and a PDF download in multiple languages will also be available. A revised print version will be offered at our stations; we will keep you updated on when these will be available.
Click here to download a PDF of the existing Customer Charter.
Metro, or Metro Trains Melbourne, is a consortium of rail and construction businesses, all of which have unrivalled credentials. The Metro team draws on the strengths and experience of three leading rail industry organisations: Hong Kong’s MTR Corporation, Australia’s John Holland Group and UGL Rail, a division of United Group Limited.
These shareholders have a long and successful history of working together, bringing their expertise to both local and international rail industry projects. These include the operation of entire rail systems; the successful delivery of long term service supply agreements covering rolling stock supply, maintenance and refurbishment; rail infrastructure maintenance and renewals and the delivery of major capital works programs.
Metro is strongly committed to providing the Melbourne community, and its visitors, with a comfortable, safe and reliable train network as part of an interconnected public transport service, striving to rival the world’s best.
Hong Kong is recognised as one of the world’s leading railways for safety, efficiency, reliability, and customer service, moving around 3.7 million passengers daily with a 99%+ on-time reliability. MTR has a wealth of experience in railway operations, maintenance and construction and brings this expertise to Melbourne’s rail network.
Awarded the best metro in the Asia Pacific at the MetroRail 2008 Awards, MTR is investing in the construction and operation of several metro lines in major cities in the mainland of China. In 2007, it took over the Franchise for the London Overground rail network and was recently awarded the Concession to operate the Stockholm Metro system.
MTR has a market capitalisation of more than AUD$20 billion and an annual turnover in excess of AUD$2.5 billion.
John Holland operates Australia’s largest privately owned rail maintenance and construction plant and equipment fleet. With expertise in design, construction and maintenance of track and installation and maintenance of both overhead traction and signalling systems, John Holland has successfully delivered projects around Australia, as well as carrying out major works on Melbourne’s existing rail network.
John Holland currently employs over 5,000 people on more than 150 projects.
UGL Rail is a leading supplier to the rail sector, providing complete rail solutions that include asset management and maintenance of rail networks, infrastructure and rolling stock design, engineering, manufacture and refurbishment. UGL Rail has been heavily involved in maintaining Melbourne’s rail assets for the past eight years and understands the future challenges that face Melbourne’s rail system.
UGL Rail operates in more than 37 locations and employs more than 3,100 people. United Group Limited is listed on the Australian Stock Exchange and has annual revenues in excess of $4.7 billion.