Contact Us

Customer Feedback & Travel Information

If any part of your Metro experience doesn’t meet your expectations, we want to hear from you. Whether you have a suggestion, complaint or compliments, or for information on fares, myki, timetables and connections with buses and trams you can contact us via:

Phone 1800 800 007 – 6am to midnight daily (all night on Fridays & Saturdays)
Email: Click here
Website: www.metrotrains.com.au
Postal address: Metro Trains Melbourne
Customer Feedback
GPO Box 1880
MELBOURNE VIC 3001

You can expect a response within seven working days. If a response is likely to take longer than seven days, you’ll be contacted with a revised time frame.

If you’re not satisfied with our response, you can refer your concern to:

Public Transport Victoria Customer Advocate

Freecall 1800 800 007, by online feedback form at http://feedback.ptv.vic.gov.au/feedback_2.aspx, or in writing to: Customer Advocate, Public Transport Victoria, PO Box 4724, Melbourne Vic 3001. Please ensure that you provide your case reference number for administrative purposes. Further details are available at www.ptv.vic.gov.au.

Public Transport Ombudsman

Phone: 1800 466 865
Mail: P.O. Box 538
Collins Street West
MELBOURNE VIC 8007
Website: ptovic.com.au

Trauma Support Service

If you’ve been involved in an incident as a passenger or pedestrian, witnessed or assisted at the scene of an incident, or are affected as a family member, click here for further information.


Lost Property

If you’ve accidently lost something while travelling with us, contact our Lost Property office and we’ll do everything we can to find it and return it. Call +61 3 9610 7512 between 8am to 5pm weekdays.


Doing business with Metro

If you’re a supplier, contractor or business partner, contact Metro HQ for all business enquiries.

Phone enquiries: +61 3 9610 2400 (Operating hours: 8am to 5.30pm)
Postal address: GPO Box 1880 MELBOURNE VIC 3001
Delivery address: Level 16, 700 Collins Street, Docklands VIC 3008
E-Tender portal: tenderlink.com/metrotrains
Document portal: Document portal or https://documentportal.metrotrains.com.au

You can find more information on doing business with Metro here.


Working for Metro

If you’re looking for a job with Metro, visit the Careers section of our website and search for current vacancies or set up a Job Alert which will notify you of any jobs which might be of interest.


Filming & Photography at stations

Interested in filming or photographing inside a Metro station? Find out all you need to know about Filming and Photography at stations.


Fundraising at stations

At Metro, we care about our customers and the communities they live in across this great city of Melbourne. We support a wide range of not-for-profit organisations in a variety of ways. Whilst the CBD station fundraising calendar for this year has been finalised, you are welcome to apply for fundraising at Metro suburban stations outside the CBD area. Find out how to apply for fundraising at Metro stations.


Metro Environment & Sustainability Policy

Click here to download the Metro Environment & Sustainability Policy.


Community Education Unit (CEU)

The Metro Community Education Unit (CEU) proactively engages with schools and community groups to teach and promote safe train travel. Their objective is to proactively engage school groups to advise on safe utilisation of public transport and the expected standards of behaviour. Click here for more details and to find out how to secure a presentation.


Metro Electric Line Clearance Plan and Bushfire Mitigation Plan

In compliance to the Electricity Safety Act, Metro’s Bushfire Mitigation Plan and Electrical Line Clearance Plans are available on request.

Click here to download the Metro Bushfire Mitigation Plan 2017-20.

Click here to download the Metro Electric Line Clearance Plan 2017-20.


Advertising With Metro

Advertising (small format), station domination and sampling:

JCDecaux – 02 9557 6555

www.jcdecaux.com.au

Internal Train advertising

S&J Media – 03 9867 1022

www.sjmediagroup.com.au

External Train advertising 

Torch Media – 02 8404 3900, sales@torchmedia.com.au

www.torchmedia.com.au

Large Format advertising

APN Outdoor – 03 8866 5200

www.apnoutdoor.com.au

Back to top