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Our Approach
Passengers with specific needs
…lets with ceiling hoists, adult change tables and qualified carers to help a Companion Service to help you get to and from appointments personal care and meals assistance for people with disabilities mobility equipment hire A full list of services is available on the Travellers Aid website. Passengers who are blind or have low vision Train Information and Help We announce the time and destination of all train services before they arrive at the pla…
Delivering an essential service in challenging times
Social Media Policy
…r conduct. Metro will moderate content that is aggressive, threatening, defamatory, offensive or considered spam. We consider Twitter to be public comment, so if your comments wouldn’t be printed by a newspaper or read aloud on radio, then they are beyond what we would deem acceptable, they will be removed, and you may be blocked from our page. Our Twitter page is run entirely at the discretion of Metro Trains and we accept no responsibility where…
Hot Weather
…k where they usually travel at 110km/h. Some services may be cancelled to manage the expected delays caused by the speed restrictions. By creating a small number of gaps between services, it prevents further congestion across the network. We understand these changes might extend normal journey times or alter your regular travel plans. Passenger safety is our priority during extreme weather, and we thank people for their patience. Metro advises pas…
Chinese New Year 2017
…xperience for locals and visitors alike, offering spectacular lighting installations, cultural performances, food experiences and activities designed to encourage people from diverse backgrounds to come together and celebrate. Take the train to the city and experience a wide range of celebrations over 17 days from Jan 27 – Feb 12. Citywide festivities will take place at Queensbridge Square, Queen Victoria Market, Chinatown, the Chinese Museum, Mel…
Delivering A Stronger And Safer Rail Bridge For Years To Come
Enterprise Agreement 2019
Enterprise Agreement 2019 > About Enterprise Bargaining > Latest COO communication > EA Rail Operations > EA Infrastructure > EA Rolling Stock > Frequently asked questions > Resources > Getting in touch Frequently Asked Questions These FAQs are updated regularly with responses to commonly asked questions you and your peers have submitted. You can submit your questions by emailing enterpriseagreement@metrotrains.com.au. We have grouped the questio…
Following the train of thought on Rail R U OK? Day
International Women’s Day 2018
…women in our community. We are focused on enabling women to thrive in all areas of our business. Gender equality is an important part of our broader Diversity and Inclusion approach. Diversity and Inclusion aims to open up our business to employing and engaging with people from all parts of the community. This includes people from different ages, cultural backgrounds, locations and of course, genders. We are proud that there are more women workin…