Search
Passengers with specific needs
…ol signifies our commitment to provide accessible services for people with communication difficulty. Communication tools have been developed to help passengers and staff communicate about travelling on Metro. You can download and print tools by clicking the links below. These communication tools are copyright material and must not be used or replicated for commercial purposes unless expressly agreed to by Metro. Picture board, Spelling board and n…
Substation Contemporary Art Prize
…ponsor of the Substation Contemporary Art Prize The Substation is a not-for-profit community-based arts organisation in the inner west of Melbourne, located a short walk from Newport Station. The Substation aims to present a unique brand of programming that seamlessly brings together innovative community-based projects, as well as the best of national and international contemporary artists. The Substation Contemporary Art Prize encourages and reco…
Our Approach
Vegetation & Biodiversity
Enterprise Agreement 2019
…quently Asked Questions These FAQs are updated regularly with responses to commonly asked questions you and your peers have submitted. You can submit your questions by emailing enterpriseagreement@metrotrains.com.au. We have grouped the questions by topics as follows – please click on the link to expand: Rail Ops Enterprise Agreement 2019 vote outcome FAQs (PDF) UPDATED: FAQ about March 2020 Proposed Rail Operations Enterprise Agreement (PDF) FAQ…
Take the pledge this Rail Safety Week
…. You can make your own #RailSAFE pledge here: https://tracksafefoundation.com.au/railsafe-pledge In July, 398 trains were delayed due to trespassing, which is 78 less than the previous month. These are encouraging signs, but this unacceptable behaviour is still occurring, and we continue to work hard to deter and disrupt trespassing on our network. In July, Metro met both its delivery and punctuality targets, reaching 98.9 per cent and 96.3 per c…
Metro Academy Course Offerings
…s rail industry pre-requisites. These must be verified before training can commence, best endeavours to have this completed by close of next business day. **To prevent delay, participant’s The Platform profile MUST contain current email address, contact number, RIW number and date of birth. Best endeavours to complete uploads within two(2) business days of issuance of SoA. NB: Participant MUST have existing RIW profile on day of course. Please ema…
International Women’s Day 2018
…p our business to employing and engaging with people from all parts of the community. This includes people from different ages, cultural backgrounds, locations and of course, genders. We are proud that there are more women working at Metro than ever before. When we took over running network in November 2010, 14% of our workforce was female. That’s about 478 women. This has grown to about 23% or 820 more roles filled by women. Metro is committed to…
Metro Trains is gearing up for the AFL finals series
…5 you can use Jolimont Station or access Richmond Station at the Brunton Avenue or Stewart Street entrances. For all your travel information download metroNotify or visit metrotrains.com.au You can also contact Public Transport Victoria (PTV) on 1800 800 007 for more information on extra services to and from these events….
Social Media Policy
…. We do encourage comments, and to enter into conversations with us. We welcome comments, be they positive or negative. We don’t use social media to respond individually to all messages. Our customer feedback team is the appropriate area if you have a particular issue to report. Here We have no problem with passengers venting frustration on Twitter, but we do draw the line at abusive language or conduct. Metro will moderate content that is aggress…