Metro’s Accessibility Action Plan 2022-2024
Metro’s Accessibility Action Plan (AAP) sets out our accessibility and inclusion vision for the network and our workplace. It explains what actions we will take right across the business to reach our accessibility goals.
Why an Accessibility Action Plan is important
Metro plays a vital role in connecting people and places in Melbourne, and this connection is for everyone. We want a network that is easy to use, where all our passengers feel confident and respected. We want to exceed our minimum obligations and build a service that is inclusive, bringing independence and choice to all passengers. An Accessibility Action Plan shows our passengers and employees how we plan to do this.
Our accessibility and inclusion vision is influenced by the voice and needs of passengers, including Metro’s dedicated Accessibility Reference Group. Developed over a series of workshops, the AAP captures four priority areas that aim to improve the experiences of our passengers and employees.
How we’re going to get there
The AAP sets out actions that will help us meet the four priority objectives. It outlines how our business units will work together to improve passenger experience, enhance our workplace, and positively influence the broader community.
Want to know more?
Response to exemptions granted by the Australian Human Rights Commission
In June 2022, the Australian Human Rights Commission (AHRC) granted temporary exemptions to certain members of the Australasian Railway Association in relation to various provisions of the Disability Standards for Accessible Public Transport 2002 (Cth) and the Disability (Access to Premises – Buildings) Standards 2010 (Cth). You can read this document prepared in response to reporting and strategy requirements.
Look for a Metro employee, visit ptv.vic.gov.au or call 1800 800 007.
Further information about more specific accessibility needs and transport can be found at: ptv.vic.gov.au/getting-around/accessible-transport/