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Supporting Train Drivers Through Trauma
Sunbury Line
…nutes. For bus timetable information and bus replacement locations, click here. For more information: Email: furlongmain@levelcrossings.com.au Call: 1800 762 667 Web: ptv.vic.gov.au…
Bayswater Station closure
…advance for your patience and cooperation while we carry out these important works. FURTHER INFORMATION Email: bayswater@levelcrossings.com.au Call: 1800 762 667 Web: ptv.vic.gov.au…
Metro appoints new Chief Operating Officer
Our Approach
Compensation and Refunds
…a myki replacement form, available from the PTV website. Contact To apply for compensation or to find out if you’re eligible for a myki refund, reimbursement or replacement: Contact PTV on 1800 800 007 or via ptv.vic.gov.au Apply for a myki refund or reimbursement online Complete the Metro Trains Compensation Application Form Related documents Click here to download a PDF of the Customer Compensation Code. Click here to download a word doc of the…
MTM RTO Information
Passengers with specific needs
…equipment hire A full list of services is available on the Travellers Aid website. Companion Card With a Companion Card, your carer or companion can travel free on trains when they travel with you. You’re eligible for a Companion Card if you need assistance when travelling on public transport. The PTV website provides more information. Passengers who are blind or have low vision Train Information and Help We announce the time and destination of a…
MTM RTO Information
Not all disability is visible: Metro Trains and the Hidden Disabilities Sunflower program