Access Guide | Metro Trains

Accessibility

Station Accessibility Features

Beacon technology

Wayfinding beacons give passengers who are blind or have low vision navigational information via the free BlindSquare Event app. This technology is available on concourses at Flinders Street, Flagstaff, Parliament, Melbourne Central, Richmond, Footscray and Southern Cross stations

Assistance Animal Relief Areas

To encourage passengers travelling with an Assistance Animal on board our services, Metro has introduced five new Assistance Animal Relief Areas around the network. The five facilities provide access to appropriate surfacing, water and fencing at Footscray, Parliament, Caulfield, Flemington Racecourse and Showgrounds stations.

Wheelchair Movers

Wheelchair Movers are motorised devices that can be attached securely to the back of most manual H-frame wheelchairs, allowing station staff to safely assist passengers who have difficulty using station ramps. They are not for use with motorised/electric wheelchairs. More information about Metro’s Wheelchair Movers can be found here.

Stony Point Line

Metro operates diesel trains along the Stony Point line, which consists of ten stations from Frankston to Stony Point. Conductors are available to assist passengers onto and aboard trains on this line. Learn more about stations on the Stony Point line.

Passenger feedback

If you have feedback about your experience accessing any of the elements included within our Station Accessibility Features document please contact us at customer.accessibility@metrotrains.com.au 

* Planned accessibility upgrades
Station access
Staffed
Escalators
Lift
Raised Platform
Shelter
Low platform
Tactile edges
Hearing Loop
Info. screens
Path Widths
Toilet
Parking
Kiss and ride
Alamein
Ashburton
Burwood
Hartwell
Willison
Riversdale
Camberwell
Auburn
Glenferrie
Hawthorn
Burnley
East Richmond
Richmond
Parliament
Melbourne Central
Flagstaff
Southern Cross
Flinders Street
Belgrave*
Tecoma
Upwey
Upper Ferntree Gully
Ferntree Gully
Boronia
Bayswater
Heathmont
Ringwood
Heatherdale
Mitcham
Nunawading
Blackburn
Laburnum
Box Hill
Mont Albert
Surrey Hills
Chatham
Canterbury
East Camberwell
Camberwell
Auburn
Glenferrie
Hawthorn
Burnley
East Richmond
Richmond
Parliament
Melbourne Central
Flagstaff
Southern Cross
Flinders Street
Craigieburn
Roxburgh Park
Coolaroo
Broadmeadows
Jacana
Glenroy
Oak Park
Pascoe Vale
Strathmore
Glenbervie
Essendon
Moonee Ponds
Ascot Vale
Newmarket
Kensington
North Melbourne
Flagstaff
Melbourne Central
Parliament
Flinders Street
Southern Cross
Cranbourne
Merinda Park
Lynbrook
Dandenong
Yarraman
Noble Park
Sandown Park
Springvale
Westall
Clayton
Huntingdale
Oakleigh
Hughesdale
Murrumbeena
Carnegie
Caulfield
Malvern
Armadale
Toorak
Hawksburn
South Yarra*
Richmond
Parliament
Melbourne Central
Flagstaff
Southern Cross
Flinders Street
Frankston
Kananook
Seaford
Carrum
Bonbeach
Chelsea
Edithvale
Aspendale
Mordialloc
Parkdale
Mentone
Cheltenham
Southland
Highett
Moorabbin
Patterson
Bentleigh
McKinnon
Ormond
Glenhuntly
Caulfield
Malvern
Armadale
Toorak
Hawksburn
South Yarra*
Richmond
Parliament
Melbourne Central
Flagstaff
Southern Cross
Flinders Street
Glen Waverley
Syndal
Mount Waverley
Jordanville
Holmesglen
East Malvern
Darling
Glen Iris
Gardiner
Tooronga
Kooyong
Heyington
Burnley
East Richmond
Richmond
Parliament
Melbourne Central
Flagstaff
Southern Cross
Flinders Street
Hurstbridge
Wattle Glen
Diamond Creek
Eltham
Montmorency
Greensborough
Watsonia
Macleod
Rosanna
Heidelberg
Eaglemont
Ivanhoe
Darebin
Alphington
Fairfield
Dennis
Westgarth
Clifton Hill
Victoria Park
Collingwood
North Richmond
West Richmond
Jolimont-MCG
Parliament
Melbourne Central
Flagstaff
Southern Cross
Flinders Street
Lilydale
Mooroolbark
Croydon
Ringwood East
Ringwood
Heatherdale
Mitcham
Nunawading
Blackburn
Laburnum
Box Hill
Mont Albert