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Passengers with specific needs
…equipment hire A full list of services is available on the Travellers Aid website. Companion Card With a Companion Card, your carer or companion can travel free on trains when they travel with you. You’re eligible for a Companion Card if you need assistance when travelling on public transport. The PTV website provides more information. Passengers who are blind or have low vision Train Information and Help We announce the time and destination of a…
Compensation and Refunds
…a myki replacement form, available from the PTV website. Contact To apply for compensation or to find out if you’re eligible for a myki refund, reimbursement or replacement: Contact PTV on 1800 800 007 or via ptv.vic.gov.au Apply for a myki refund or reimbursement online Complete the Metro Trains Compensation Application Form Related documents Click here to download a PDF of the Customer Compensation Code. Click here to download a word doc of the…
Rail Awareness & Safety Education – Session Types
Not all disability is visible: Metro Trains and the Hidden Disabilities Sunflower program
Medical Requirements
Vegetation & Biodiversity
A new contract: putting passengers first
…he Cranbourne-Pakenham Line Upgrade, the line extension to Mernda, the new High Capacity Trains and the High Capacity Signalling. These projects will completely reshape our metropolitan rail system and bring about a real transformation in your rail experience. It is our job to keep the network moving while this huge program of works is delivered efficiently and safely. We are proudly working with our partners at Public Transport Victoria, Level Cr…
A huge leap forward for Reservoir
Syndal
Transforming Melbourne, from the inside out