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Our Approach

Passengers with specific needs

…ol signifies our commitment to provide accessible services for people with communication difficulty. Communication tools have been developed to help passengers and staff communicate about travelling on Metro. You can download and print tools by clicking the links below. These communication tools are copyright material and must not be used or replicated for commercial purposes unless expressly agreed to by Metro. Picture board, Spelling board and n…

Delivering an essential service in challenging times

Delivering A Stronger And Safer Rail Bridge For Years To Come

Movember 2016

…journey… Metro Movember Stations Like to get behind this important cause? Join the Movement at https://au.movember.com/…

Hot Weather

…lower speeds to ensure the safety of passengers, Metro employees and local communities. When the track temperature of a line reaches 55 degrees or higher, the maximum speed limit is restricted to 80km/h on a particular line or section of track. On days where the ambient temperature is forecast to reach 42 degrees and above in Melbourne, the maximum speed limit is reduced to 70km/h across the entire Metro network. When speed restrictions are in pla…

Chinese New Year 2017

…es and activities designed to encourage people from diverse backgrounds to come together and celebrate. Take the train to the city and experience a wide range of celebrations over 17 days from Jan 27 – Feb 12. Citywide festivities will take place at Queensbridge Square, Queen Victoria Market, Chinatown, the Chinese Museum, Melbourne Zoo, Eureka Skydeck, Southgate, Docklands and DFO South Wharf. Check out the details at http://www.cnymelbourne.com….

Enterprise Agreement 2019

…quently Asked Questions These FAQs are updated regularly with responses to commonly asked questions you and your peers have submitted. You can submit your questions by emailing enterpriseagreement@metrotrains.com.au. We have grouped the questions by topics as follows – please click on the link to expand: Rail Ops Enterprise Agreement 2019 vote outcome FAQs (PDF) UPDATED: FAQ about March 2020 Proposed Rail Operations Enterprise Agreement (PDF) FAQ…

Social Media Policy

…. We do encourage comments, and to enter into conversations with us. We welcome comments, be they positive or negative. We don’t use social media to respond individually to all messages. Our customer feedback team is the appropriate area if you have a particular issue to report. Here We have no problem with passengers venting frustration on Twitter, but we do draw the line at abusive language or conduct. Metro will moderate content that is aggress…

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