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Station access and Permits

Doing Business With Metro

…ur minimum standards and performance expectations, while understanding our commitments. We welcome your interest in registering for one of the following Vendor Panel categories: Engineering Design Service – Provision of services in areas of structural inspections, surveying, civil design, dilapidation surveys, etc. Minor works – Provision of services relating to a specific scope of works around areas such as trenching, Electrical installation, asp…

Environment & Sustainability

Passenger Disruption Refunds

…in network between 3pm and 7pm will be reimbursed for the cost of their two-hour fare. Both myki money and myki pass passengers travelling on a full fare will be reimbursed $4.10 and concession travellers will receive $2.05. These refunds will be processed automatically over the next 30 days – passengers do not need to fill out an application form. I have a myki pass, will I receive a refund? Passengers with a myki pass can use the refunded myki b…

Rail Awareness & Safety Education – Session Types

Compensation and Refunds

…a myki replacement form, available from the PTV website. Contact To apply for compensation or to find out if you’re eligible for a myki refund, reimbursement or replacement: Contact PTV on 1800 800 007 or via ptv.vic.gov.au Apply for a myki refund or reimbursement online Complete the Metro Trains Compensation Application Form Related documents Click here to download a PDF of the Customer Compensation Code. Click here to download a word doc of the…

MTM RTO Information

MTM RTO Information

Government Advice & Resources

Bike Facilities

…r website, register, pay your deposit and your access card will be only days away. Leaving the car at home has never been easier or healthier. Click here to register at Parkiteer.com.au. (www.parkiteer.com.au) Metro also offers access to a limited number of individual bike lockers at Metro Premium Stations.  …