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Metro Company Reports
Metro Performance
…nload a word doc of the Customer Charter. Your Question Answer Can I claim compensation? Compensation can be claimed by all holders of myki passes that are valid for 28 days or more Is my claim valid? Your myki must have been correctly used on train services for at least 10 days of that month How much will I be compensated? The value of a daily ticket (or other value as defined) will be uploaded onto your myki. The value loaded will reflect the sa…
Station access and Permits
Metro Site Access
…commencing access. You can apply for access to Metro’s rail network by submitting an application via our portal: CLICK HERE FOR APPLICATION PORTAL Enquiries For all third party access enquires or to contact our team please send an email to MetroSiteAccess@metrotrains.com.au Please Note that that the Site Access Application form and Metro Site Access email address are for Site Access related matters only. If however you would like to provide feedba…
Advertising at Metro
Metro’s assistance program ensuring staff wellbeing on the railways
Passenger Experience
Doing Business With Metro
…ur minimum standards and performance expectations, while understanding our commitments. We welcome your interest in registering for one of the following Vendor Panel categories: Engineering Design Service – Provision of services in areas of structural inspections, surveying, civil design, dilapidation surveys, etc. Minor works – Provision of services relating to a specific scope of works around areas such as trenching, Electrical installation, asp…
RIW Information
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