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Boarding

…rd towards the front of the train where the driver is close by. Passengers with mobility aids will enter and exit at the first door of the first carriage. If you aren’t using a mobility aid, keep this area clear by using the second door of the train. If You need Boarding Assistance Wait for the train at the boarding point at the end of the platform in your direction of travel. As you enter most platforms, you will find a directional decal pointing…

Protecting the historic Flinders Street viaduct

Record graffiti removal on the Metro network

The Platform – Terms & Conditions

…-LED-FOR-012 Application for Refund of Fees for each separate date must be completed. The outcome of the request will be advised in writing within 5 business days of the request being received. Refunds will be applied as per the following: Cancellations notified more the 5 business days prior to the course commencement will receive a full refund of the course fee Cancellations notified 3-5 business days prior to the course commencement date will r…

Employee Communications Library

Service Changes

…d by Metro and understand that it will be used and disclosed in accordance with Metro’s Privacy Policy. CAPTCHA Train Replacement Buses and Alternative transport At times of planned disruptions buses will replace trains. Alternative transport is provided to assist passengers with accessibility needs to reach their destination. To find out more about accessibility during specific planned disruptions contact PTV on 1800 800 007 or ptv.vic.gov.au/pla…

Enterprise Agreement 2019

…tting in touch Frequently Asked Questions These FAQs are updated regularly with responses to commonly asked questions you and your peers have submitted. You can submit your questions by emailing enterpriseagreement@metrotrains.com.au. We have grouped the questions by topics as follows – please click on the link to expand: Rail Ops Enterprise Agreement 2019 vote outcome FAQs (PDF) UPDATED: FAQ about March 2020 Proposed Rail Operations Enterprise Ag…

Take the pledge this Rail Safety Week

…ow line at stations at all times and; For motorists approaching a crossing with boom gates, only drive across when the traffic is clear ahead. You can make your own #RailSAFE pledge here: https://tracksafefoundation.com.au/railsafe-pledge In July, 398 trains were delayed due to trespassing, which is 78 less than the previous month. These are encouraging signs, but this unacceptable behaviour is still occurring, and we continue to work hard to dete…

Metro names Catherine Baxter Chief Operating Officer

…by putting passengers at the heart of everything we do. I have tremendous confidence in her ability to keep raising the bar to meet and exceed the expectations of our passengers and the needs of a growing Melbourne.” Ms Baxter was previously Metro’s Executive Director, People and will continue to report to the CEO. As Chief Operating Officer, Ms Baxter will lead a team of more than 4,500 operations, infrastructure, information technology and roll…

Metro names Robert Duvel as safety executive

…sations to deliver safe, successful and sustainable business and safety outcomes. “With his experience, he is perfectly placed to drive Metro’s Zero Harm commitment and help us achieve our vision of being the safest rail operator in Australia, if not the world. “Safety is the foundation of everything we do at Metro and Robert shares my absolute commitment to ensuring our passengers and employees go home safely each and every day. “I have every con…