Accessibility

Metro is an active participant in making transport accessible to all people. We make ongoing efforts to meet the access needs of all of our customers.

Wheelchair customer information

Access to trains

All of our trains provide wheelchair access. You can board trains from our dedicated access points marked on platforms with a white or yellow rectangle. Drivers will provide a ramp for boarding and departing. Ensure the driver is aware of the station at which you need to stop.

Platform and station access

Most stations have ramps for access to platforms. Lift access is available at all of our underground city loop stations and at Southern Cross, Flinders Street, Box Hill, Dandenong, Boronia, North Melbourne, Nunawading, Laverton, Footscray and Watergardens.

In the event of a lift outage at stations without platform ramp access, special needs customers can seek assistance either through approaching Metro staff or through using the red emergency button.

Groups and staff assistance

If you are travelling in a large group or need help from Metro, please call us on 1800 MY METRO (1800 69 63876) to make arrangements.

Station facilities

All Premium Stations provide toilet facilities for customers in wheelchairs.

Vision impaired customer information

Platform and station access

Tactile paths guide you through our stations and platforms to street level via lifts.

Train information and help

We announce the time and destination of all train services before they arrive at the platform. Our new and upgraded trains also announce the next station and where to change for connecting services. Customer information consoles are installed near all station entrances (except Stony Point line), with a large green button for automated train information broadcasts and a red button for help in an emergency.

Travelling with guide dogs

All public transport services throughout Victoria provide free travel for guide dogs.

Hearing and speech impaired customer information

Information display boards

Real-time information about train times and destinations is displayed on boards at all Premium Stations and 21 other stations across Melbourne. Information displays can also be viewed within each carriage of our new and upgraded trains.

TTY services

All of our Premium Stations provide telephone typewriter (TTY) services. Call 131 638 (voice) or 9619 2727 (TTY) for more information, including the location of your closest Premium Station.

Hearing loop

Look for the internationally recognised 'hearing loop' symbol at our city loop stations and at Box Hill for this service.

T switch services

Stand within three metres of our T switch signs to receive all train information announcements.

Travelling with a hearing dog

All public transport services throughout Victoria provide free travel for hearing dogs.