Accessibility

Station Accessibility Features

This page provides information on which accessibility features are available at each of our metro stations.
The below table provides advice on access to stations, staffing, escalators, lifts, independent boarding, shelter, tactile edges, hearing loops, information screens, wide paths, accessible toilets, parking and pick up / drop of facilities. The table also highlights locations with low platforms. Detailed definitions are provided below the table.

* Planned accessibility upgrades
Station access attributes. Select a cell to apply as a filter.
Station access
Staffed
Escalators
Lift
Independ-ent boarding
Shelter
Low platform
Tactile edges
Hearing Loop
Info. screens
Path Widths
Toilet
Parking
Pick up / Drop off
Alamein
Ashburton
Burwood
Hartwell
Willison
Riversdale
Camberwell
Auburn
Glenferrie
Hawthorn
Burnley
East Richmond
Richmond
Parliament
Melbourne Central
Flagstaff
Southern Cross
Flinders Street
Belgrave
Tecoma
Upwey
Upper Ferntree Gully
Ferntree Gully
Boronia
Bayswater
Heathmont
Ringwood
Heatherdale
Mitcham
Nunawading
Blackburn
Laburnum
Box Hill
Union
Chatham
Canterbury
East Camberwell
Camberwell
Auburn
Glenferrie
Hawthorn
Burnley
East Richmond
Richmond
Parliament
Melbourne Central
Flagstaff
Southern Cross
Flinders Street
Craigieburn
Roxburgh Park
Coolaroo
Broadmeadows
Jacana
Glenroy
Oak Park
Pascoe Vale
Strathmore
Glenbervie
Essendon
Moonee Ponds
Ascot Vale
Newmarket
Kensington
North Melbourne
Flagstaff
Melbourne Central
Parliament
Flinders Street
Southern Cross
Cranbourne
Merinda Park
Lynbrook
Dandenong
Yarraman
Noble Park
Sandown Park
Springvale
Westall
Clayton
Huntingdale
Oakleigh
Hughesdale
Murrumbeena
Carnegie
Caulfield
Malvern
Armadale
Toorak
Hawksburn
South Yarra
Richmond
Parliament
Melbourne Central
Flagstaff
Southern Cross
Flinders Street
Flemington Racecourse
Frankston
Kananook
Seaford
Carrum
Bonbeach
Chelsea
Edithvale
Aspendale
Mordialloc
Parkdale
Mentone
Cheltenham
Southland
Highett
Moorabbin
Patterson
Bentleigh
McKinnon
Ormond
Glen Huntly
Caulfield
Malvern
Armadale
Toorak
Hawksburn
South Yarra
Richmond
Parliament
Melbourne Central
Flagstaff
Southern Cross
Flinders Street
Glen Waverley
Syndal
Mount Waverley
Jordanville
Holmesglen
East Malvern
Darling
Glen Iris
Gardiner
Tooronga
Kooyong
Heyington
Burnley
East Richmond
Richmond
Parliament
Melbourne Central
Flagstaff
Southern Cross
Flinders Street
Hurstbridge
Wattle Glen
Diamond Creek
Eltham
Montmorency
Greensborough
Watsonia
Macleod
Rosanna
Heidelberg
Eaglemont
Ivanhoe
Darebin
Alphington
Fairfield
Dennis
Westgarth
Clifton Hill
Victoria Park
Collingwood
North Richmond
West Richmond
Jolimont-MCG
Parliament
Melbourne Central
Flagstaff
Southern Cross
Flinders Street
Lilydale
Mooroolbark
Croydon
Ringwood East
Ringwood
Heatherdale
Mitcham
Nunawading
Blackburn
Laburnum
Box Hill
Union
Chatham
Canterbury
East Camberwell
Camberwell
Auburn
Glenferrie
Hawthorn
Burnley
East Richmond
Richmond
Parliament
Melbourne Central
Flagstaff
Southern Cross
Flinders Street
Mernda
Hawkstowe
Middle Gorge
South Morang
Epping
Lalor
Thomastown
Keon Park
Ruthven
Reservoir
Regent
Preston
Bell
Thornbury
Croxton
Northcote
Merri
Rushall
Clifton Hill
Victoria Park
Collingwood
North Richmond
West Richmond
Jolimont-MCG
Parliament
Melbourne Central
Flagstaff
Southern Cross
Flinders Street
Pakenham
Cardinia Road
Officer
Beaconsfield
Berwick
Narre Warren
Hallam
Dandenong
Yarraman
Noble Park
Sandown Park
Springvale
Westall
Clayton
Huntingdale
Oakleigh
Hughesdale
Murrumbeena
Carnegie
Caulfield
Malvern
Armadale
Toorak
Hawksburn
South Yarra
Richmond
Parliament
Melbourne Central
Flagstaff
Southern Cross
Flinders Street
Sandringham
Hampton
Brighton Beach
Middle Brighton
North Brighton
Gardenvale
Elsternwick
Ripponlea
Balaclava
Windsor
Prahran
South Yarra
Richmond
Parliament
Melbourne Central
Flagstaff
Southern Cross
Flinders Street
Showgrounds
Stony Point
Crib Point
Morradoo
Bittern
Hastings
Tyabb
Somerville
Baxter
Leawarra
Frankston
Sunbury
Diggers Rest
Watergardens
Keilor Plains
St Albans
Ginifer
Albion
Sunshine
Tottenham
West Footscray
Middle Footscray
Footscray
South Kensington
North Melbourne
Flagstaff
Melbourne Central
Parliament
Southern Cross
Flinders Street
Upfield
Gowrie
Fawkner
Merlynston
Batman
Coburg
Moreland
Anstey
Brunswick
Jewell
Royal Park
Flemington Bridge
Macaulay
North Melbourne
Flagstaff
Melbourne Central
Parliament
Flinders Street
Southern Cross
Werribee
Hoppers Crossing
Williams Landing
Aircraft
Laverton
Westona
Altona
Seaholme
Newport
Spotswood
Yarraville
Seddon
Footscray
South Kensington
North Melbourne
Flagstaff
Melbourne Central
Parliament
Southern Cross
Flinders Street
Williamstown
Williamstown Beach
North Williamstown
Newport
Spotswood
Yarraville
Seddon
Footscray
South Kensington
North Melbourne
Flagstaff
Melbourne Central
Parliament
Southern Cross
Flinders Street
There are no stations for the selected filter

You may find stations are temporarily unstaffed due to staff unavailability. If you need support or information at an unstaffed station please use the red button at customer help points on station platforms. This will connect you to a Metro staff member.

Croydon, Keon Park, Narre Warren and Parkdale Stations are currently closed due to major project works. Station features may/may not be accessible throughout this time. Please plan your journey by calling the Public Transport Call Centre on 1800 800 007 or via the PTV journey planner.

Some toilets are not available when a station is not staffed.

Definitions

Station access: Independent access supported via ramp less than 1 in 14, at-grade path or lifts. Assisted access suggested for steeper ramps.
Staffed: Metro staff are available at the station
Escalators: Platform access available by escalator
Lifts: Platform access available by lift
Independent boarding: Area at accessible boarding point has been upgraded to allow independent boarding without a portable ramp
Shelter: Shelter near accessible boarding area
Low platform: Boarding ramp from platform to train may be steeper than 1 in 8. Assistance may be required.
Tactile edges: Hazard tactiles on platform edges
Hearing Loop: Station fitted with hearing loop technology
Info screens: Passenger Information Display Screens available
Path widths: Path widths are paths greater than 1200mm wide
Toilet: Accessible toilet available
Parking: Accessible parking available
Pick up / Drop off: Short-term pick up / drop off zone near station entrance

Additional Facilities 

Assistance animal relief areas: To encourage passengers travelling with an Assistance Animal on board our services, Metro has introduced five new Assistance Animal Relief Areas around the network. The five facilities provide access to appropriate surfacing, water and fencing at Footscray, Parliament, Caulfield, Flemington Racecourse and Showgrounds stations.

Wheelchair Movers: Wheelchair Movers are motorised devices that can be attached securely to the back of most manual H-frame wheelchairs, allowing station staff to safely assist passengers who have difficulty using station ramps. They are not for use with motorised/electric wheelchairs. More information about Metro’s Wheelchair Movers can be found here.

Disclaimer

Works occur frequently across Metro Trains stations that impact or improve accessibility and this page may not always accurately reflect recent changes. Although we have made a concerted effort to ensure the content is complete and accurate, we cannot accept liability for injury or loss arising as a result of sole reliance upon this information. Please take all necessary precautions to ensure your safety on trains and at stations.

We encourage you to seek the assistance of Metro staff if you require more information by contacting the station ahead of your journey or by calling 1800 800 007 for the most up to date information.