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Compensation and Refunds
…a myki replacement form, available from the PTV website. Contact To apply for compensation or to find out if you’re eligible for a myki refund, reimbursement or replacement: Contact PTV on 1800 800 007 or via ptv.vic.gov.au Apply for a myki refund or reimbursement online Complete the Metro Trains Compensation Application Form Related documents Click here to download a PDF of the Customer Compensation Code. Click here to download a word doc of the…
COVID-19: Supporting Our People
Thank You on the Frankston Line
…Bentleigh, McKinnon and Ormond. We look forward to welcoming you back on the train. Visit the Level Crossing Removal Authority’s Facebook page, Twitter, YouTube channel or website to see what was achieved in the 37 days. More information: Email: nmc@levelcrossings.com.au Call: 1800 762 667…
Journey info a the tip of your fingers
Technology
SMS Disruption Alerts
…d the use of SMS as an alternative to standard physical letters in December 2023 and March 2024. The trial was positively received with feedback from residents and traders indicating that SMS is the preferred method of communication. And the use of SMS notifications allows us to quickly share any changes to planned works. How do we sign up to receive SMS alerts? Signing up to the SMS alerts is simple. By texting the name of your closest station to…
Filming with Metro
…e for extended periods as works take place. You can keep up to date with upcoming planned works here https://www.metrotrains.com.au/planned-works/ Please note: we will not be accepting applications to film at the following locations – they are entirely out of bounds: Driver’s cab Control Centre The following stations are subject to a case by case review: Flinders Street Melbourne Central Parliament Flagstaff Richmond South Yarra Footscray All requ…
Permits and Station Access
Community grants up for grabs
Rail Safety Week – Stand back, and look up