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New tech keeping event crowds safe on train platforms
Train upgrades keep performance on track for Metro
Metro’s Woman of the Year finalist
Boarding
…rs are available to assist passengers onto and aboard trains on this line. Companion Card With a Companion Card, your carer or companion can travel free on trains when they travel with you. You’re eligible for a Companion Card if you need assistance when travelling on public transport. The PTV website provides more information. Low platforms Metro’s Station Accessibility Guide lists stations with low platforms. At these locations, the boarding ram…
Compensation and Refunds
…a myki replacement form, available from the PTV website. Contact To apply for compensation or to find out if you’re eligible for a myki refund, reimbursement or replacement: Contact PTV on 1800 800 007 or via ptv.vic.gov.au Apply for a myki refund or reimbursement online Complete the Metro Trains Compensation Application Form Related documents Click here to download a PDF of the Customer Compensation Code. Click here to download a word doc of the…
Passengers with specific needs
…equipment hire A full list of services is available on the Travellers Aid website. Companion Card With a Companion Card, your carer or companion can travel free on trains when they travel with you. You’re eligible for a Companion Card if you need assistance when travelling on public transport. The PTV website provides more information. Passengers who are blind or have low vision Train Information and Help We announce the time and destination of a…
MTM RTO Information
MTM RTO Information
Not all disability is visible: Metro Trains and the Hidden Disabilities Sunflower program
Before Travelling
…ial event information as well as travel advice and alerts. www.metrotrains.com.au/metronotify/ PTV Journey Planner Journey planning across the Victorian public transport network and myki top up. Save your favourite journeys for real time travel information. More information Mobility Aids When selecting a mobility aid it’s valuable to consider PTV’s specifications. In the event of disruptions, not all bus and coach services are accessible. If you…