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Passengers with specific needs
…equipment hire A full list of services is available on the Travellers Aid website. Companion Card With a Companion Card, your carer or companion can travel free on trains when they travel with you. You’re eligible for a Companion Card if you need assistance when travelling on public transport. The PTV website provides more information. Passengers who are blind or have low vision Train Information and Help We announce the time and destination of a…
MTM RTO Information
MTM RTO Information
Not all disability is visible: Metro Trains and the Hidden Disabilities Sunflower program
Compensation and Refunds
…a myki replacement form, available from the PTV website. Contact To apply for compensation or to find out if you’re eligible for a myki refund, reimbursement or replacement: Contact PTV on 1800 800 007 or via ptv.vic.gov.au Apply for a myki refund or reimbursement online Complete the Metro Trains Compensation Application Form Related documents Click here to download a PDF of the Customer Compensation Code. Click here to download a word doc of the…
COVID-19: Supporting Our People
Thank You on the Frankston Line
…Bentleigh, McKinnon and Ormond. We look forward to welcoming you back on the train. Visit the Level Crossing Removal Authority’s Facebook page, Twitter, YouTube channel or website to see what was achieved in the 37 days. More information: Email: nmc@levelcrossings.com.au Call: 1800 762 667…
Journey info a the tip of your fingers
Filming with Metro
…e for extended periods as works take place. You can keep up to date with upcoming planned works here https://www.metrotrains.com.au/planned-works/ Please note: we will not be accepting applications to film at the following locations – they are entirely out of bounds: Driver’s cab Control Centre The following stations are subject to a case by case review: Flinders Street Melbourne Central Parliament Flagstaff Richmond South Yarra Footscray All requ…
Station Activity and Access Requests