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Social Media Policy

…, and to enter into conversations with us. We welcome comments, be they positive or negative. We don’t use social media to respond individually to all messages. Our customer feedback team is the appropriate area if you have a particular issue to report. Here We have no problem with passengers venting frustration on Twitter, but we do draw the line at abusive language or conduct. Metro will moderate content that is aggressive, threatening, defamato…

Doing business with Metro

International Women’s Day 2018

…iverse nature of our Melbourne passengers. We are running the following activities to celebrate International Women’s Day: Promoting International Women’s Day to passengers by displaying posters at premium stations, showing messages of support on digital screens in the city loop and making train announcements. Holding a panel discussion featuring Dr. Collette Burke, the Victorian Government’s Chief Engineer and staff from across the business in a…

Chinese New Year 2017

…stival celebrations present a cohesive cultural experience for locals and visitors alike, offering spectacular lighting installations, cultural performances, food experiences and activities designed to encourage people from diverse backgrounds to come together and celebrate. Take the train to the city and experience a wide range of celebrations over 17 days from Jan 27 – Feb 12. Citywide festivities will take place at Queensbridge Square, Queen Vi…

Enterprise Agreement 2019

Enterprise Agreement 2019 > About Enterprise Bargaining > Latest COO communication > EA Rail Operations > EA Infrastructure > EA Rolling Stock > Frequently asked questions > Resources > Getting in touch Frequently Asked Questions These FAQs are updated regularly with responses to commonly asked questions you and your peers have submitted. You can submit your questions by emailing enterpriseagreement@metrotrains.com.au. We have grouped the questio…

Bayswater Station closure

…. For further details, timetables and bus stop locations, click here. Disability permit parking will be unavailable during the Bayswater Station closure. Customers requiring a disability permit parking space should use Boronia or Heathmont stations during this time. We thank you in advance for your patience and cooperation while we carry out these important works. FURTHER INFORMATION Email: bayswater@levelcrossings.com.au Call: 1800 762 667 Web: p…

Show Competition Terms & Conditions 2016

There is no entry fee for this competition. Fifteen (15) winners will each receive four (4) tickets for entry to the 2016 Royal Melbourne Show. Only one entry per person will be allowed. Entry to the competition: a. is made via email to digital@metrotrains.com.au; and b. will close at 12pm on Monday 19 September 2016; and c. full name and contact number must be supplied in order for entry to be valid. Winners will be notified by reply email. Tick…

Herald Sun Run for the Kids 2018

…he event. Flinders Street Station is the closest station to the start and finish lines in King’s Domain, about a 5-10 minute walk along St Kilda Road. To check extra services, click here. Download the metroNotify app to keep up with live travel updates. Good luck to all those participating, we look forward to seeing you at the finish line. Keep an eye out for Loopy and other Dumb Ways to Die characters in the event village! Visit the runforthekids…

Train surfing footage prompts safety warning

Simpler and clearer journey information on Metro’s Comeng trains