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Hi-vis Humanity
…hey’ll treat me a bit better,” Take a moment to see the person behind the uniform and view transport workers’ life stories at www.ptv.vic.gov.au/respect…
Metro Community Day
Metro Performance
…king hard every day to minimise delays caused by trespassing, emergency services requests, equipment faults, ill passengers, vandalism, external power outages, infrastructure upgrade works, vehicles on level crossings and extreme weather. We are committed to continuously improving the performance of the network, and the experience for our passengers. WHO IS ELIGIBLE FOR COMPENSATION? Check the Customer Compensation Code or use the table below as a…
WiFi Passenger Flow Analysis Trial – FAQs
…r trains. These devices will be able to count the number of active Wi-Fi devices in the vicinity of these platforms. How can I opt out? All you need to do is to turn off the Wi-Fi on your personal device and you will not be included in this trial. Can you access my personal information from my electronic devices? No. Personal information is never traced or tracked. Your devices unique identification number (MAC address) is put through two levels o…
Aus Open 2016
…and Flemington Racecourse lines. After 1am, all trains will run direct to and from Flinders Street Station. For public transport details contact PTV on 1800 800 007 or visit ptv.vic.gov.au. More details about the Aus Open can be found at event.ausopen.com/event-guide/transport#sthash.nLL0Rs6n.dpuf…
Service Changes
…lanned disruptions contact Transport Victoria on 1800 800 007 or transport.vic.gov.au/plan/disruptions/ or go to metrotrains.com.au/planned-works/ Mobility aids on replacement services In the event of disruptions, not all bus and coach services are accessible. In the event that this impacts your journey we will make alternative travel arrangements for you, as long as your mobility aid meets the dimension requirements and can be safely secured in a…
New to Metro?
…yki. For information on how to buy and travel with a Myki, visit transport.vic.gov.au. Metro customer service can also help you with this at premium stations across the network. Time of next arrival Each railway station platform has a Customer Information console containing a green and red button. When the green button is pressed, an automated broadcast will announce the time of the next arriving train and how many minutes remain until that train…
Action Plan
…ou can read this 2023 document, this 2024 document, this 2025 document, and this 2026 document prepared in response to reporting requirements. More questions? Look for a Metro employee, visit transport.vic.gov.au or call 1800 800 007. Further information about more specific accessibility needs and transport can be found at: transport.vic.gov.au/plan-a-journey/accessible-travel…
Union
Southland