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First trains enter the Metro Tunnel
Enterprise Agreement 2019
…ling Stock > Frequently asked questions > Resources > Getting in touch Latest COO Communications Team, I am pleased to share that our Rail Operations Enterprise Agreement 2019 has been approved by the Fair Work Commission (FWC). This means that our new Agreement has met the requirements of the Fair Work Act 2009 (Cth), and passed the ‘Better Off Overall’ test, which ensures that employees are better off overall under the new Agreement than the r…
Passengers with specific needs
…ravellers Aid website. Companion Card With a Companion Card, your carer or companion can travel free on trains when they travel with you. You’re eligible for a Companion Card if you need assistance when travelling on public transport. The PTV website provides more information. Passengers who are blind or have low vision Train Information and Help We announce the time and destination of all train services before they arrive at the platform. On boar…
Next Stop: Story Time
Next stop: Story time!
Who we are
Metro operates, maintains, and builds Melbourne’s rail network. Passengers are at the heart of everything we do at Metro Trains and providing a great passenger experience is our priority. What makes Metro are our people; the 6700+ individuals who get Melburnians to where they need to go every day. We do this by delivering safe, reliable and efficient train services. Safety is at the forefront of everything we do, and we challenge the status quo,…
Be safe and ‘Check Yourself Around Trains’
Performance improves but illegal trespassing doubles in February
…CTV cameras, proactive enforcement of level crossings, and the roll out of new anti-trespasser ground panels at stations. Metro’s new passenger behaviour campaign – Check Yourself Around Trains – focuses on preventing unsafe incidents that can injure passengers and cause avoidable delays such as people holding open train doors and rushing on platforms. Factors impacting performance last month included: Trespassing, police operations and near misse…
280 extra Metro services coming in January