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Metro Cares gives communities the chance to make a difference
Metro officially onboard for Melbourne Storm 2024 and 2025 seasons.
New to Metro?
…ld either or both of these services be temporarily unavailable, look for on-board network maps to find your destination. Exiting a train Similar to boarding a train, either press the illuminated green button on the train door or open the door by the handle. Mind the gap between the train and platform. The train driver will close the doors automatically once you are safely on the platform. Leaving the station At larger stations, look for the exit b…
Passengers with specific needs
…n Card if you need assistance when travelling on public transport. The PTV website provides more information. Passengers who are blind or have low vision Train Information and Help We announce the time and destination of all train services before they arrive at the platform. On board, our trains have a visual display and automated announcement system which name the station on approach and also advise customers of the connecting services at that st…
MTM RTO Information
MTM RTO Information
Not all disability is visible: Metro Trains and the Hidden Disabilities Sunflower program
Compensation and Refunds
…a myki replacement form, available from the PTV website. Contact To apply for compensation or to find out if you’re eligible for a myki refund, reimbursement or replacement: Contact PTV on 1800 800 007 or via ptv.vic.gov.au Apply for a myki refund or reimbursement online Complete the Metro Trains Compensation Application Form Related documents Click here to download a PDF of the Customer Compensation Code. Click here to download a word doc of the…
Journey info a the tip of your fingers
Thank You on the Frankston Line
…Bentleigh, McKinnon and Ormond. We look forward to welcoming you back on the train. Visit the Level Crossing Removal Authority’s Facebook page, Twitter, YouTube channel or website to see what was achieved in the 37 days. More information: Email: nmc@levelcrossings.com.au Call: 1800 762 667…