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Boarding

…ons from the same platform. If you need boarding assistance and are unsure where to wait, please ask our station staff or press the red button on the left of the Customer Help Point to speak to staff. When the train arrives the driver will approach and ask for your destination. The driver will provide a portable ramp for you to board at the first door of the first carriage. If the driver is unable to board you at the first door, you will be assist…

The Platform – Terms & Conditions

…unassigned inventory must be assigned a minimum of two business days prior to course commencement. Course fees will be forfeited if inventory is not assigned by the due date. No refunds will be issued. MTM reserves the right to cancel any course that does not have the required enrolment numbers or in the event of exceptional circumstances. A full refund or alternative courses will be offered in these circumstances. Cancellation or change to enrolm…

Filming with Metro

…adcast without our permission ahead of time. Under no circumstances are photos to be taken of MTM staff without their permission. People filming or taking photographs for their own purposes on MTM’s network are responsible for ensuring they comply with the requirements of privacy and data protection legislation. Restrictions Subject Restrictions In accordance with MTM regulations, the following are not allowed to be filmed or photographed within o…

Metro Academy

…o log a fault please ensure you take note of the job number and email this to competencies@metrotrains.com.au so the Metro competency team can monitor the fault progress. RIW APP Instructions RIW APP Instructions Access to the RIW App must be selected by your primary employer on your RIW profile. Track Force Protection Coordinator’s and Project Managers should have access to “Access Controller” Work Group Supervisors should have access to “Spot Ch…

Environment & Sustainability

Doing Business With Metro

…ation Program (RICSQP) The RICSQP is a foundational element of our ongoing commitment to moving passengers safely and efficiently across our network, as well as providing a safe, healthy and compliant work environment for all Metro Trains Melbourne Pty Ltd (Metro) partner companies, employees and the Australian Rail Industry. The program’s focus is designed to align all partner companies with the sustainable business practices we believe to be abs…

Metro Company Reports

Passenger Disruption Refunds

…n a form or apply to get a refund? No, refunds will be automatically added to the myki money balance of their myki card. So which myki cards will receive this refund? Passengers who were affected by the disruption on the metropolitan train network between 3pm and 7pm yesterday will receive refunds. This will automatically be added to their myki balance in the coming weeks. Passengers that require more information should contact our call centre on…

Government Advice & Resources

Delivering an essential service in challenging times