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Privacy Policy
…ction Act 2014 (Vic) (collectively the “Privacy Laws”) and we are bound to comply with these Privacy Laws. All of our employees and officers are expected to comply with the Privacy Laws and our policies and procedures concerning the protection of personal information. What is Personal Information? “Personal Information” means information or an opinion about an individual whose identity is apparent, or can reasonably be ascertained, from the inform…
Support for Metro employees (COVID-19 Reporting, Employee and Technical Support)
Filming with Metro
…f the MTM and Metro brands must be approved by MTM prior to publishing and comply with relevant Copyright legislation. Filming conditions Filming application lead times We advise you to submit an application as far in advance as possible to allow adequate time for review as we cannot guarantee you will receive a permit in the desired time. Low impact filming For filming requests with minimal impact (less than 5 people, non-commercial in nature, ma…
Doing Business With Metro
…ralian Rail Industry. The program’s focus is designed to align all partner companies with the sustainable business practices we believe to be absolutely necessary for Metro to meet those commitments. We want to ensure that all our contractors, suppliers and service providers (On and Off Site) meet and maintain all requirements and conditions of our business relationship including, but not limited to, general business, safety, quality, technical, e…
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Passengers with specific needs
…quare Event app to help you move around the station concourses. Passengers with communication difficulty or hearing impairment Passengers with Hearing Impairment Hearing Loop Please visit the Station Accessibility Features Guide to see locations fitted with hearing loops. Look for the internationally recognised ‘Hearing Loop’ symbol. Travelling with a Hearing Dog All public transport services throughout Victoria provide free travel for hearing dog…
Station Activity and Access Requests
Werribee and Williamstown lines
…o Pier Street. Turn left and cross level crossing and Railway Street North with care. Turn right, cross Pier Street with care and proceed to the bus stop on left. Westona Bus Stop Bus Stop Maidstone Street Maidstone Street Exit Westona Station onto Maidstone Street. Turn left and proceed along Maidstone Street. Cross Harrington Street with care and proceed approx. 40m to the bus stop. Exit Westona Station onto Maidstone Street. Turn left and…
Metro Performance
…nload a word doc of the Customer Charter. Your Question Answer Can I claim compensation? Compensation can be claimed by all holders of myki passes that are valid for 28 days or more Is my claim valid? Your myki must have been correctly used on train services for at least 10 days of that month How much will I be compensated? The value of a daily ticket (or other value as defined) will be uploaded onto your myki. The value loaded will reflect the sa…
Metro Academy
…nding MTM’s sites you have conformed to them. Can you confirm that you are complying with the Directions? If no I’m afraid we are unable to allow you to enter and will ask that you vacate the premises. The Metro Academy has implemented risk mitigation strategies based on guidance provided by our Chief Medical Officer. Non-essential training has been deferred, or online training has been offered as a suitable alternative. Where necessary face-to-fa…