Search
Support for Metro employees (COVID-19 Reporting, Employee and Technical Support)
Privacy Policy
…ro will collect information directly from you unless: We have your consent for information to be collected from a third party; We are required or authorised by law; or It is impracticable to do so. Metro will obtain your consent prior to collecting any Sensitive Information unless certain legal and/or safety-related exemptions set out in the Privacy Laws apply. We therefore collect Personal Information through a variety of ways. These include: Dir…
Metro Academy
…r to The Platform, please click here to register. If you have used The Platform before, please click here to log on. Remember: Your username = your email address Your password = what you set when you first registered For Terms and Conditions, click here. Click here to download the Quick Reference guide specifically developed for Learners booking a Rail Safety Renewal Online Course. Click here to access The Platform – our online Learning Management…
Filming with Metro
…dvertising campaign, please contact MTM’s advertising contractor Ooh Media for information. See the Contact Us page for further details. Private photographers travelling through the station We get many requests from tourists, train enthusiasts, budding photographers and customers ‘passing through’ a station who may want to take photographs for their own personal use. We agree that this is acceptable, at the station’s discretion, as long as additio…
Doing Business With Metro
…twork, as well as providing a safe, healthy and compliant work environment for all Metro Trains Melbourne Pty Ltd (Metro) partner companies, employees and the Australian Rail Industry. The program’s focus is designed to align all partner companies with the sustainable business practices we believe to be absolutely necessary for Metro to meet those commitments. We want to ensure that all our contractors, suppliers and service providers (On and Off…
Our Approach
Metro Performance
…esults 99.0% Delivery 90.8% Punctuality March 2017 Results Who is eligible for compensation? Click here to download a PDF of the Customer Compensation Code. Click here to download a word doc of the Customer Compensation Code. Alternatively, use the table below as a guide to claiming compensation. Click here to download a PDF of the Customer Charter. Click here to download a word doc of the Customer Charter. Your Question Answer Can I claim compens…
The Platform – Terms & Conditions
…stated in the course information and email confirmation for each course To allow for the checking of prerequisites required for training, unassigned inventory must be assigned a minimum of two business days prior to course commencement. Course fees will be forfeited if inventory is not assigned by the due date. No refunds will be issued. MTM reserves the right to cancel any course that does not have the required enrolment numbers or in the event o…
Station Activity and Access Requests
Employee Communications Library