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Privacy Policy
…otection Act 2014 (Vic) (collectively the “Privacy Laws”) and we are bound to comply with these Privacy Laws. All of our employees and officers are expected to comply with the Privacy Laws and our policies and procedures concerning the protection of personal information. What is Personal Information? “Personal Information” means information or an opinion about an individual whose identity is apparent, or can reasonably be ascertained, from the inf…
Virtual Station Tours
Reconciliation Action Plan
Metro Performance
…sting balance on your old card will be transferred to the new one as part of the replacement process. In the case of a lost or stolen myki you will need to complete and submit a myki replacement form, available from the PTV website….
Support for Metro employees (COVID-19 Reporting, Employee and Technical Support)
New to Metro?
…ek day services and more than 3,000 services on the weekend, we’ll get you to where you need to go. Accessing the Metro network is simple – just follow these few steps. Find your nearest station The Network Map section of this website has a map of Melbourne’s Metro network and also maps of each Metro train line. Buy a ticket To travel on Metro, you’ll need to travel with a myki. For information on how to buy and travel with a myki, visit ptv.vic.g…
Boarding
…ons from the same platform. If you need boarding assistance and are unsure where to wait, please ask our station staff or press the red button on the left of the Customer Help Point to speak to staff. When the train arrives the driver will approach and ask for your destination. The driver will provide a portable ramp for you to board at the first door of the first carriage. If the driver is unable to board you at the first door, you will be assist…
The Platform – Terms & Conditions
…unassigned inventory must be assigned a minimum of two business days prior to course commencement. Course fees will be forfeited if inventory is not assigned by the due date. No refunds will be issued. MTM reserves the right to cancel any course that does not have the required enrolment numbers or in the event of exceptional circumstances. A full refund or alternative courses will be offered in these circumstances. Cancellation or change to enrolm…
Filming with Metro
…adcast without our permission ahead of time. Under no circumstances are photos to be taken of MTM staff without their permission. People filming or taking photographs for their own purposes on MTM’s network are responsible for ensuring they comply with the requirements of privacy and data protection legislation. Restrictions Subject Restrictions In accordance with MTM regulations, the following are not allowed to be filmed or photographed within o…