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Metro Performance

…nload a word doc of the Customer Charter. Your Question Answer Can I claim compensation? Compensation can be claimed by all holders of myki passes that are valid for 28 days or more Is my claim valid? Your myki must have been correctly used on train services for at least 10 days of that month How much will I be compensated? The value of a daily ticket (or other value as defined) will be uploaded onto your myki. The value loaded will reflect the sa…

Reconciliation Action Plan

Support for Metro employees (COVID-19 Reporting, Employee and Technical Support)

Metro Academy Course Offerings

…ncl) TFPC 3.2 face to face renewal MTM Fridays $445.00 (GST incl) TFPC 3.3 online renewal MTM Online $135.00 (GST incl) Unrestricted TFPC Inner Suburban renewal MTM Online $330.00 (GST incl) TVO1 face to face renewal MTM Fridays $726.00 (GST incl)   Course Competency required by: Frequency Course cost Safely work in the rail corridor MTM Daily $484.00 (GST incl) Unrestricted TFPC Inner Suburban MTM As Required $495.00 (GST incl)   PERSONAL PROTECT…

Metro Academy

…Train Track Safety Awareness Industry Worker News & Updates Statements of Competency Competencies Bulletins Learner Documents Rail Industry Worker News & Updates A feature has been set up so contractors can register to be notified about news & updates from all rail operators. Click here to register for Rail Industry Worker news & updates. RIW 24/7 Support If you have an issue with the RIW APP or your require desktop support or in need of competen…

Doing Business With Metro

…ur minimum standards and performance expectations, while understanding our commitments. We welcome your interest in registering for one of the following Vendor Panel categories: Engineering Design Service – Provision of services in areas of structural inspections, surveying, civil design, dilapidation surveys, etc. Minor works – Provision of services relating to a specific scope of works around areas such as trenching, Electrical installation, asp…

Privacy Policy

…ite to Metro’s Privacy Officer via the details set out below Questions and complaints Metro is committed to providing its customers with a fair and responsible system for the handling and resolution of privacy related complaints. If you have any questions about this Policy or believe that we have at any time failed to keep one of our commitments to you to handle your Personal Information in the manner required by the Privacy Laws, then we ask that…

Metro Company Reports