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Privacy Policy

…Sydney NSW 2001 Fax: +61 2 9284 9666 Email: enquiries@oaic.gov.au Contact Us for Further Information regarding our Privacy Policy If you require further information about how we handle Personal Information or any privacy issues please contact our office via the Metro Customer Service number on 1800 800 007 or write to our Privacy Officer at the address below. Our Contact Details: Privacy Officer Strategy & Support Services Group Metro Trains Melb…

Support for Metro employees (COVID-19 Reporting, Employee and Technical Support)

Metro Academy

…r to The Platform, please click here to register. If you have used The Platform before, please click here to log on. Remember: Your username = your email address Your password = what you set when you first registered For Terms and Conditions, click here. Click here to download the Quick Reference guide specifically developed for Learners booking a Rail Safety Renewal Online Course. Click here to access The Platform – our online Learning Management…

Filming with Metro

…luded as standard and will incur a fee. A train can be hired for exclusive use, for a fee. This requires a minimum of 40 working days’ notice. Exclusive use of a train can only be used in conjunction with Flemington or Showgrounds Stations when these stations are not in public use. Due to operational requirements the train type cannot be guaranteed and is subject to the discretion of MTM. The fee for exclusive use of a train will be determined fol…

Our Approach

The Platform – Terms & Conditions

…Business & Training Support Lead and submitted to metroacademy@metrotrains.com.au for review. Where a request for more than one (1) course date is being made, an L4-LED-FOR-012 Application for Refund of Fees for each separate date must be completed. The outcome of the request will be advised in writing within 5 business days of the request being received. Refunds will be applied as per the following: Cancellations notified more the 5 business days…

Doing Business With Metro

…. The program’s focus is designed to align all partner companies with the sustainable business practices we believe to be absolutely necessary for Metro to meet those commitments. We want to ensure that all our contractors, suppliers and service providers (On and Off Site) meet and maintain all requirements and conditions of our business relationship including, but not limited to, general business, safety, quality, technical, environmental, insura…

Metro Performance

…esults 99.0% Delivery 90.8% Punctuality March 2017 Results Who is eligible for compensation? Click here to download a PDF of the Customer Compensation Code. Click here to download a word doc of the Customer Compensation Code. Alternatively, use the table below as a guide to claiming compensation. Click here to download a PDF of the Customer Charter. Click here to download a word doc of the Customer Charter. Your Question Answer Can I claim compens…

Station Activity and Access Requests

Employee Communications Library